How To Create A Direct Link To Your Google Reviews

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Reviews are a fantastic way to show potential clients the great work you do. Obtaining those reviews can be a difficult task in the legal world, but I’m here to make it one step easier.

Once you’ve found that wonderful client of yours who is willing to leave a review of your services, you probably want to make the process as easy as possible by sending links to your review sites. Small problem: how do I send a link to my most important review site, Google?

Step 1

Use Google Places API, and find your listing by entering your business information.

Google Place ID

Step 2

Take your Place ID, and add it to the following URL:

http://search.google.com/local/writereview?placeid=<place_id_here>

Example:
http://search.google.com/local/writereview?placeid=ChIJQUwKpR5pkFQR5ATGy9MswLc

Step 3

Since your URL might be long, you can use Google’s handy tool to shorten it.

Example:
goo.gl/C00mgT

When either the short or long link is clicked, your client will be taken to this window:

Google Review Link

You can now send this direct link to any participating clients, making the review process one step easier!

 

Google Analytics is Lying to You!

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Do not trust the data in Google Analytics. It is lying to you!

Even if you installed the tracking code correctly, all the data you see is incorrect. It’s tainted, false, misleading, and wrong. It’s a huge mistake to make any decisions based on the data in Google Analytics… unless you make some essential adjustments.

Where Does the Misleading Data Come From?

Google Analytics is a very popular target for spammers and hackers. Just recently, sites across the world were hit by spam that looked like referral traffic from Lifehacker and Reddit. Semalt is another popular source that has been spamming Google Analytics accounts for years. Other spammers are more subtle and use “ghost” hosts to infiltrate your website data. Spammers are relentless, and they’re developing new techniques every week.

While spam is the primary destroyer of good data, your website traffic may be skewed for another reason. If you’re looking at traffic reports and think all the sessions are potential customers, you’re wrong. Your own office may be inflating traffic numbers without realizing it. While this is not fake traffic, it’s not valuable traffic either.

Other sources of bad data include bots, spiders, crawlers and other digital marketing tools. Call tracking and chat software often impact the quality of your Google Analytics data, and poorly coded robots can appear as human visitors. All these sources must be wiped out before you can begin to even remotely trust Google Analytics.

How To Fix Your Google Analytics Data

If you plan on using Google Analytics in any way, you must prepare your account to block all the bad data. Here at Mockingbird, this is the first thing we do before working on any website.

Step 1 – Create Multiple Views

It is very important to create multiple property views because once you start messing with Google Analytics data, there is a chance you may irreversibly break something. We suggest creating at least 3 views – Raw Data (the untouched backup), Master View (the one you use), and Test View (the one you test with, obviously). Once you have these views set up, you’re ready for step 2.

Step 2 – Create Filters

Filters block data from ever hitting your Google Analytics account. If you filter all traffic from Russia, you may still get traffic from Russia, but you won’t see it in your Google Analytics account. It is important to understand Filters apply to future data and cannot be retroactively applied. If you want to remove spam from historic data, you’ll need to apply Segments (more on that later).

Here are some examples of Filters you should create:

  • Exclude spam referral sources (we have a list of 80 that we block)
  • Exclude internal IP addresses
  • Exclude partner agencies’ IP addresses
  • Include only your Hostnames

Again, once these are applied, the filtered data is gone forever. Make sure to test each filter to make sure it works correctly.

Step 3 – Select “Bot Filtering”

This one’s easy. Google Analytics has an option under View Settings that is called Bot Filtering. It “excludes all hits from known bots and spiders.” Check the box and hit save!

Step 4 – Utilize Segments

While Filters will help keep your data clean in the future, there is still a way to save your historic spam-filled data. Create a Segment that matches your filters so it excludes the bad data. You’ll need to apply this segment every time you look at your data, but it is a great way to accurately analyze past performance.

Does This Really Fix Everything?

I wish this were the end of the story. However, spam sources continue to evolve and you’ll need to update your filters and segments regularly. Furthermore, UTM codes (used for tracking digital marketing campaigns) may wreck havoc on your account if not implemented correctly. Check your account monthly, if not weekly, to make sure your data stays clean. Create custom channel groupings if you need to.

If you or your marketing agency aren’t proactively monitoring the Google Analytics, you may be making misinformed decisions based on misleading data. Stay on top of it, and Google Analytics can be an invaluable gold mine!

6 (not scary) Steps to Setup a Google Account [Gmail] with an already existing Email.

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Be honest: how many email accounts do you have? Now actually be honest: How many email accounts do you use? If your answer is “one” to both questions, congratulations! You win at the internet! If it took you a while to count, please read on.

Logging in to tools is a major reason why many of us have multiple email accounts. Things like Google Analytics, Search Console, Google My Business, Google +, and Bing Webmaster tools all require emails registered with either Google or Microsoft to gain access. Nobody has time to keep track of all of this (unless we are your VP of Marketing).

I’m about to share with you a step by step guide on how you can clean up your logins and use a single email account with these tools. It’s as simple as setting up an already existing email account with Google. There’s a very similar process to setting up a Microsoft account with a non-Microsoft email that I’ll cover in a different blog someday.

I highly, highly, highly (did I say highly?) recommend that you create/dedicate an email on your company’s domain name rather than using a free Hotmail, yahoo or inbox account. If you don’t have an email on your firm’s domain give us a call so we can help.

Please note: if your firm’s email is hosted through G Suite (formerly Google Apps for Business), then you’re already registered with Google! If your firm’s email is hosted through Exchange or Office 365, then you’re already registered with Microsoft!

Quick Steps to Setup a Google Account with a non-Gmail Email:

Step 1: Log out of any Gmail account(s) you’re currently logged in to, then open https://accounts.google.com.

Step 2: Click the Create Account link below the gray “sign in with your Google Account” box.

Step 3: Below the “Choose your username” field, click I prefer to use my current email address link.

Step 4: Enter your non-Gmail email address you would like to register with Google.

Step 5: Finish filling out the new account form and accept Google’s Privacy Policy and Terms.

Step 6: Confirm your new account with the email address you provided.

Longer Explanation and visual guides for Setting up a Google Account with a non-Gmail Email:

Step 1: Log out of any Gmail account(s) you’re currently logged in to, then open https://accounts.google.com.

If you’re already signed in to a Gmail account and this is the same address that you’d like to use for Google’s suite of tools, you’re done! You address is already associated to Google.

Step 2: Click the Create Account link below the gray “sign in with your Google Account” box.

google account create new account login

Step 3: Below the “Choose your username” field, click I prefer to use my current email address link.

prefer to use current email for gmail

Step 4: Enter your non-Gmail email address you would like to register with Google.

Once you’ve clicked this link, you’ll be able to enter your current (non-Gmail) email address for this setup process. This is the most important step in this process. As mentioned, I highly recommend setting up or dedicating an already existing email that is on your domain (example: admin@bestlawfirmever.com).

fields for creating google account with current email

Step 5: Finish filling out the new account form and accept Google’s “Privacy and Terms.” This includes:

  • Name (first and last)
  • Password & confirmation of Password (don’t make it the same as your luggage combination)
  • Birthday
  • Gender
  • Mobile phone (use a number that accept texts messages for recovery purposes).
  • Default homepage (as if your homepage isn’t already Google.com)
  • Location

google privacy terms

**Google’s Privacy and Terms are likely to change**

Step 6: Confirm your new account with the email address you provided by following the final instructions given (normally this is to simply click accept in the email you’ve received to the email address you’ve just registered).

Now that you’ve registered your email address with Google, you can give access/ownership of Google Analytics, Google Search Console, Google my Business and any other Google tools that you use to this email account. If you’ve taken my recommendation of using a dedicated email that’s on your domain, you’ll never have to worry about the temporary front desk/law student/in-house marketer from leaving and taking all your data with them.

Now Celebrate. You’ve just made your life a whole lot easier.

Legal Connect with Google Workshop – Two October Events

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We’re happy to announce not one, but two Legal Connect with Google events for October.

This is a free, day-long, hands-on Workshop specifically designed to assist lawyers in evaluating their online marketing effectiveness.  Classes are focused on local, natural and paid search and are taught by Google employees and Mockingbird founder, Conrad Saam.

So if you wanted to attend the pilot event this week at Google HQ in Mountainview, but were unable to, there’s now a second and third chance.

Victoria Fabiano, Google Strategic Partner Manager
Victoria Fabiano, Google Strategic Partner Manager

Dates and Venues

October 7 and 8 in New Orleans.   Details and Sign Up

October 17th in Google’s New York City Office.  Details and Sign Up

Workshop Description

During this intensive Workshop, experts from Google and Mockingbird guide attendees through a 12 page worksheet to evaluate the efficacy of their current online marketing efforts, with an eye towards identifying specific weaknesses or missed tactics. This is NOT a conference with talking heads delivering thinly veiled sales pitches from sponsored powerpoints, but instead a hands-on, interactive education, empowering attendees with actionable tools & tactics.

This is a HANDS ON workshop, you will need a laptop and access to your Google Analytics, Webmaster Tools and AdWords accounts, as well as your firm’s website CMS.

Elizabeth Olinger, Google Account Manager
Elizabeth Olinger, Google Account Manager

The Agenda

  • 8:30am-9:00am | Registration & Continental Breakfast
  • 9:00am-9:15am | Kick off & Welcome
  • 9:15am-10:00am | The Online Legal Marketplace
  • 10:00am-11:00am | Google Analytics & Business Metrics
  • 11:00am-11:15am | Break
  • 11:15am-12:15pm | Search – Organic
  • 12:15pm-1:15pm | Networking Lunch
  • 1:15pm-2:15pm | Search Local + Advanced Linkbuilding
  • 2:15pm-3:15pm | Search Paid

 

Review of Google’s Possum Algo Update with Joy Hawkins

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Local SEO rockstar, Joy Hawkins and I discuss Possum – the unfortunately named Google algo update impacting local SERP results.  While we have seen Possum as a win for most of our clients – Possum seems to impact businesses in shared locations with multiple providers in the same categories.  This includes practitioner listings.  Listen along for more details and get a surprise opportunity to hear me defending FindLaw!

UPDATE: “the unfortunately named…..” – turns out this was coined by…… wait for it….. Joy and Darren (among others).  Nothing like insulting your guest.  My coworkers are enjoying my foot in mouth a little too much.

This is the biggest change in local since Pigeon back in 2014

How to Generate Personal Injury Cases for About $100.

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Alternate Title:  PPC Isn’t Too Expensive – You’re Just Doing it All Wrong

I have a variation of this conversation with attorneys all the time:

I tried Adwords, but its just crazy expensive.

I spent $800 on our first day with Adwords, with no phone calls, so we turned it off.

Everyone is in Adwords, its just not worth it.

The general consensus among lawyers (many of whom have been burned either by an uninformed agency or their own missteps) is that Adwords is expensive and therefore ineffectual.  But…. the very system they are complaining about is based on a Pay per Click model – and we get to choose how much to pay.  So its not that its too expensive – its just that you aren’t doing it right.  Attorneys – always driven to be at the top – spend a lot of “stupid money” trying to “win” Adwords.  This is driven by the misperception that marketing is a cost not an investment.  If you learn to view your marketing as an investment, you’ll start asking questions like how much am I spending, and how much is that returning?  And when you do that, you’ll find that Adwords is a great investment when handled correctly.  Adwords too Expensive

Now, I’ve admittedly cherry-picked the following data from our best campaign from last week to demonstrate my point. This is an entire week, where we spent less than $250 for a small personal injury firm in a secondary market and generated 4 conversions.  (In his case – these were phone calls, not chats or form fills, but all three conversion channels should be counted in your assessment.) Not all of our clients look this amazing and this client’s investment doesn’t return this well every week. But the data below is demonstrative of a well run Adwords investment.  A few things to note a) this is NOT a ton of volume.  The phone’s aren’t ringing off the hook.  b)average position is high – meaning we are looking for clients outside the typical pool and c)CPCs are much lower than what it takes to “win” in a typical Personal Injury campaign.  Like any investment, the results are in the numbers:

  • 1 week
  • 4 calls
  • 2 clients
  •  $236.07 spent

Oh – and those four phone calls…. turned into two clients.  So, if you think Adwords is too expensive… you’re just not doing it right.

SEO Ranking Upheaval

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While there’s no official word yet – SEO nerds around the world are chattering about two large algo updates happening right now.  And I’ve fielded no fewer than three chats/emails/phone calls  from lawyers wondering whats going on.  So what’s going on?

The two different algo updates are impacting both natural and local search (and these two are driven by mostly independent factors.)  In the organic search world There’s speculation if this is a Penguin update, or the core algo update – and again, no word from Google confirming anything.  On the local side – and this is a bigger deal for lawyers – the overriding sentiment is this is a move to combat what has become a heavily spam laden channel.  You’ll remember we reported on the adult webcam site showing up in local for “Seattle DUI Lawyer” not that long ago.  And anecdotally, from the inquiries I’ve received, the changes to the local results have negatively impacted spammed locations.

KelimeInterestingly, at Mockingbird, we’ve been watching an (almost) across the board, significant increase in traffic for our clients over the past month. Among our larger clients – this has been an average 22% increase in just the past 4 weeks.  While this might be a seasonality issue (i.e. people getting back to serious business at the end of the summer) – it does make it hard for us to monitor these changes – but we’ll see what the results look like at the end of this week.

 

 

 

 

Google SEO Penalty for Chat Pop-ups Coming?

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Ichat penalty‘ve long ranted against many of the implementations of chat conversions – especially on mobile devices – in which the chat is so aggressive that it covers up content, as well as all other forms of conversion – phone numbers and form fills.  In most cases, chat implementations are configured to maximize revenue for the chat provider, NOT the law firm.  Some providers have gone so far to refuse to allow customization of how aggressively their chat is implemented.  This is further exacerbated by most vendors positioning their service as a marketing channel instead of what it truly is – a conversion channel.  (i.e. just because someone ultimately converted through chat – the marketing cost for that user should still be attributed to SEO, Adwords, Avvo etc.)

This is even worse on mobile implementations – with both limited screen size and a (very) high converting device (a phone) being overruled by the obnoxious chat box.

Don’t get me wrong, chat works – just pick your vendor very very carefully.

But that may all change on January 10th.  Google has announced a penalty on sites implementing intrusive interstitials (those annoying pop up chat boxes would fall into this category). While chat isn’t specifically called out, the announcement does describe the concerns; including interstitials that cover the main content as they “provide a poorer experience to users than other pages where content is immediately accessible”.  Google very specifically calls this out as a SEO penalty for mobile – those types of pages “may not rank as highly”.

While Google has said “responsible interstitials” may remain – based on their description, I read the tealeaves as meaning chat pop ups that very quickly and aggressive cover content and all other forms of conversion most likely will incur an SEO penalty for mobile based searches.

4 Google AdWords Tips You Should Implement Right Now

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Mockingbird is one of the newest members in the Google’s Partner Acceleration Program (humble bragging found here). With this exciting new partnership comes exclusive training from Google’s AdWords specialists themselves. During our recent training at Google’s offices, one thing was stressed over and over: MOBILE IS IMPORTANT.

I could tell you that people check their phone over 100 times a day, or that 66% of people turn to their smartphone to look up something they saw on TV, but really all you need to know is that more people are using their phones to research and make purchase decisions than ever before.

Below are some tangible, actionable tips that you can apply in your AdWords campaigns today to help capture that growing number of mobile searchers.

1) Take advantage of new expanded text ads for mobile

Why you should use them:

  1. Longer ad titles. You now get two headline fields (up to 30 characters each) instead of one headline with a 25 character limit.
  2. Longer, more readable ad descriptions. You now get one field (up to 80 characters) instead of two fields with 35 character limits.
  3. A display URL that uses your final URL’s domain
  4. Two optional ”Path” fields in the ad’s display URL (up to 15 characters each). This means you can now change your ugly URLs to something more targeted.

Most importantly, you should begin using expanded text ads because starting October 26th, 2016, AdWords will no longer give you the option to create/edit standard ads. You might as well embrace the change and get used to the new format now.

More info from the Big G here.

2) Use locations extensions

There are many boons to showing your location directly in your ad:

  1. Potential clients generally want to hire legal counsel close to them; you can show users your physical address to help with the decision process.
  2. Location extensions help your ad take up more real estate in the SERP (search engine results page)
  3. Push down bad reviews in the SERP. If you can’t seem to get rid of those pesky Yelp reviews, one strategy may be to run a branded advertising campaign with a location extension. With the bigger ad, users are less likely to ever see the negative reviews since that result will be further down the page.
  4. Location extensions make you eligible for the newly launched promoted pins. Although Local SEO’s will loathe seeing ads in Google Maps results, it’s inevitable. As a local business, it’s important to jump on board now while the competition is low.

3) Utilize “near me” keywords

These keywords have become increasingly important with the (not so recent) surge in mobile searches. There has been a 2X increase in “near me” search interest in the past year and 82% of smartphone users use a search engine when looking for a local business. If you are not bidding on “near me” related keywords, you are missing out on a large number of potential clients. Also, these keywords that show the searches obvious intent on finding a local business, are the same keywords that are most likely to produce the new local search ads referenced above.

4) Change conversion setting for calls down from 60 seconds

If you feel like you’re getting more calls from your call extensions or call-only ads than what Google shows you in the conversion column, there may be an explanation. Google’s default setting for phone call conversions is set to 60 seconds. If you want to measure every call received from your advertising rather than just the calls over a minute, you need to adjust your conversion setting accordingly. Here is a help article on how to change your conversion settings.

Wrapping up

If you would like to know more about Google AdWords, mobile advertising, or just want to tell us how awesome our blog posts are, feel free to give us a ring: 206-209-2125