Google Ads Brand Attacks…Misspellings as a Workaround (i.e. Nagage)

While Google allows bidding on other firms’ brands (think Coke bidding on people looking for Pepsi), it doesn’t let Coke use Pepsi’s name in the text of the advertisement itself. So for example, while Mockingbird can bid on Scorpion, we couldn’t have an add that says, “Don’t get trapped by Scorpion’s proprietary website platform” or “Scorpion won’t give you access to Google Ads campaigns, but we do.” Part of Google’s position on this, I suspect, is to avoid the potential subjective call of Coke pretending it is Pepsi. While that may be an unlikely mistake for big well known brands, its much more of an issue for mostly unbranded industries, such as…legal.

One sneaky work around for this is misspellings of the patsy’s brand name. To whit…here’s Apex Chat advertising their superiority to…Nagage on a search query for “ngage chat.”

Note that Apex is bidding pretty aggressively as they are outbidding Ngage on their own brand and presumably have a much lower quality score for that term. Think this is just an innocent spelling mistake? Oh your naivety amuses me. Here’s another ad from Apex showcasing how they deliver more features and more leads than…Nagage.

As our Director of Advertising told me, it’s most likely against the rules, but could probably work for a while though…until it gets flagged. And Nagage Ngage, don’t send me a thank you note…you are on SEO Santa’s naughty list too. Just hope Scropion doesn’t notice our ads…

Hiring: NON COLLEGE GRAD For High Tech Marketing Apprenticeship

Mockingbird is opening up our Marketing Manger job to someone who hasn’t spent 4 years and a small fortune attending College. The Marketing Manger is an entry-level role designed to transform recently minted College graduates into highly effective tactical online marketers over a 12-36 month period.

I’ve become increasingly convinced that key to success for our clients and therefore my agency, is hiring the right people and providing them with a heavy focus on ongoing training and support combined with the real world, trial by fire reality that is impossible to experience among the vaunted ivory tower of higher education. It has nothing to do with my employee’s alma mater or even their degree. This perspective has been strengthened when I interview business school undergrads – 90% of which can’t calculate a simple ROI.

The reality is that a College degree is simply a marker, albeit a poor one, of the potential in a candidate. And that potential (at least for us) is much more determined by an individual’s analytical curiosity, innate professionalism, genuine nerdiness, and a proactive out-of-the box thinking.

At Mockingbird, our Mission is to “vastly improve the lives of our employees and clients (in that order) through exceptional marketing.” There is no reason that Mission shouldn’t embrace those without the luxury of a College degree. Special consideration for military veterans trying to enter the civilian workforce.

Screwing Lawyers: Calculate The True Cost of Your Agency’s Long Term Contract

I hear this story about once a day from a frustrated lawyer… “Our marketing isn’t working.” “My agency doesn’t tell me what they are doing.” “Our rankings haven’t improved.” “The vendor won’t let us into Google Analytics.” And so on and so on.

Being frustrated with your marketing isn’t uncommon or even unfair.  Sometimes best efforts belly flop (even at my own agency.)  But the lemon juice poured in the fresh cut is recognizing that you are contractually stuck with the ineffective, lazy, useless, opaque “efforts” of your marketing agency for the foreseeable future.

I received this email today from a frustrated firm:

“Just a quick update: we unfortunately found some fine print yesterday that we had previously missed. It looks like we are stuck with FindLaw until November of 2020.”

The true cost of your long term marketing contract isn’t the value of the contract to the agency ($8,200 a month for the next 36 months…) but actually the opportunity cost of all of that lost business your firm could be generating if your agency was actually effective. Using extremely rough math…that $8,200 monthly cost equates to roughly $300K over the life of the contract, but it really should be measured as three years of your firm struggling to find clients while your bottom line bleeds…drip drip drip…into your agency’s top line.

Using basic business metrics, if that investment returned just a pathetic 4x (i.e. cost of client at 25% of the value of the matter) that $300K expense is really $1.2 million dollars in revenue your firm isn’t capturing. And, your underperforming agency has NO incentive to turn this around – because their profitability is inversely related to how hard they work for you.

So let’s be clear: entering into a long term contract with a marketing vendor benefits them, not you. As soon as you are locked in, as this is a service industry, your agency’s profitability skyrockets by doing as little as possible for you. This is compounded by the deliberate obfuscation of performance data. Ask yourself why your long term agency contract precludes you from access to your site’s Google Analytics or Google Ad campaigns. What do they not want you to see? What are they not doing for you?

You are supposed to be sophisticated savvy lawyers. Imagine how you would act if you could be hired under the same terms that you hire agencies: long term, guaranteed retainers with no requirements to share what you are allegedly doing for your clients? Would you do client work or instead hire hordes of cold callers to assail the front desks of your next prospective victim?

Oh, and before you sign…read the fine print.

Law Firm WP SEO Problems: Google Stopped Supporting Pagination

Bubbling up from the depths of search nerdom (Hat tip to Adam Gent) over the past 48 hours…some overly observant search nerds have picked up on the fact that Google is no longer supporting pagination, yet had failed to mention this to anyone.

Today Google’s John Muller acknowledged that not only was Google disregarding rel next/prev, but had been doing so for years.

I’ve personally noticed this anomaly while doing “site: searches” and locating paginated results with that result set. Seemed odd.

Why This Matters to Law Firms

This is especially impactful (at least theoretically) to law firms utilizing WordPress based sites who have been heavy content publishers and/or grossly overusing Tag and Category pages. Both of these tactics can lead to the generation of multiple, paginated pages. The pagination code, simply put, helps google understand that a sequence of pages are a list of items all related to each other. The most obvious example is a site with hundreds of blog posts, which creates a series of useless sequential navigational pages in groups of 10 blog posts each. This also happens automagically with WordPress sites with the use of Tags pages and Categories. The pagination code simply instructs the search engines that all of those pages in the sequence really belong as the same page.

This is important because (at least in theory) these paginated navigational pages offer no unique content and really a very poor destination for users. Overall, they serve to dilute the quality of content and careful management of them can actually decrease page count while increasing traffic. The accompanying graphic shows how we reduced a law firm’s site page count by 149 tag pages which resulted in an immediate increase in traffic.

Now, apparently one of the tactics to manage these useless pages, not only no longer works, but hasn’t worked for a while.

Sigh.

Time to go revisit all of our client sites…

Backlink Explosion (How to Monitor the Quality of Your SEO “Experts” Link-building Work)

Wondering what your SEO company is doing to generate all those backlinks (despite the fact it’s not moving the needle AT ALL for inbound traffic, calls or business)? I just got off the phone with a firm questioning their current agency’s reports that were assuring the client they were generating hundreds of backlinks a month. This was delivered along with a thick slice of “SEO is a long term game, you just need to be patient” cake.

So we dug in a bit deeper to see just what was going on. Apparently, they’d gotten 93,000 new links over a roughly 6 months period.

Hmm…

From a total of 11 referring domains.

Double Hmm…

Here’s what the backlink profile looks like according to aHrefs (and btw, yes Google can algorithmically ID these patterns).

 

 

This is clearly spam (i.e. unnatural, non-editorial links that at best, won’t help your site perform). So you can do this type of monitoring yourself of the link-building efforts of your own SEO…here are the red flags I’m seeing:

  1. A massive influx of links at a certain time.
  2. 93,000 links coming from just 11 domains… which is not indicative of someone organically linking to interesting content.
  3. This is reflected in the DR (Domain Rank) score put out by the aHrefs tool. Note that these scores are always bad estimations of Google’s perspective of a site’s overall authority, but they are directionally useful. For context, for a client like this (criminal defense in a mid-sized city), Domain Rank scores should be in the 35-45 minimum range.

If you want to go even deeper – the aHrefs tool shows exactly which domains the links are coming from (in our example, 99.9% of the site’s 93,000 backlinks came from 2 of those domains… not coincidentally owned by the same company).

Note that this is an extreme example which I selected to illustrate the point.  Overall the reporting is going to be much more nuanced… but still worth watching especially when your agency tells you they are busy building backlinks but won’t show you the results.

What You Can Learn from Dick’s Sporting Goods (i.e. How to Monitor for 404s)

Today’s internet lesson brought to you by a retail anecdote from Dick’s Sporting Goods: yesterday I purchased a new lacrosse stick with the lowest of expectations for my retail experience. Instead I was delighted to meet Tucker, a retail associate who blew me away with his knowledge, service and genuine enthusiasm in helping my 8-year-old, first time lacrosse player. Upon checkout (which Tucker walked us through) our receipt included a link to leave feedback on our in-store experience – Tucker, knowing we were grateful and delighted customers wrote down his name and asked for a submission. (Turns out Tucker knows more about generating solid reviews than most lawyers…)

This is when it went sideways for Dick’s.

The Dicks.com/feedback URL redirects to a misspelled URL: dickssportinggoods.com/fedback (not feedback) and 404s….

A simple typo that’s soured my great experience.

Had Dick’s been monitoring their 404’s in Google Search Console, they would have been alerted to a spike in people getting an error page, been able to investigate it, and simply correct the misspelling. (I did send them a message over Twitter, which included a short, albeit predictable detour of searching Twitter for “dicks”, but I digress.)

How to Look for 404’s On Your Site Using Search Console

You can find error pages on your site in Google’s Search Console, under “Coverage” and “Excluded” you’ll find a list of different types of pages that are excluded from Google’s index. In my extreme case example below (disclaimer, not our client) just 8% of the pages on their site are actually indexed. (This is just yet another reason for you to have admin level access to Search Console – if your agency hasn’t set you up with that or (especially) if they refuse to give you access…start looking for a new agency.) Below that report, look for links to both soft and hard 404 errors.

Hone in on the “Not found (404) errors” to find broken pages on the site. In our example here, the site has fixed many of these errors over the past 3 months. Even better you can find that actual broken URL’s which are listed below the graph – making it super easy to fix.

And Dick’s – if your social media people end up reading this…fix that redirect and then make sure you give Tucker in your Issaquah store a raise…he could be working at Nordstrom. 🙂

How Our Client Got Scammed (& How We Played a Part in It)

Perhaps I should have thought long and hard before posting this, as Mockingbird unwittingly played a part in one of our clients dealing with a huge online headache.  But…I’d rather share our experiences so that others might avoid them, than cover things up to make us always look great.

Here’s the story:

One of our clients had their email account hacked. Hackers set up forwarding rules on that email account so that anything coming from us bypassed the client and were forwarded to them. They then replied to an existing current email thread with us, asking for a password to the website backend to make some basic content changes. The client had unfortunately used that same password for a variety of different accounts. Chaos ensued….

How to Guard Against This….

  • Use a sophisticated password management system. (We use LastPass).
  • I’d strongly recommend that law firms connect with your agencies and put in place a strict policy of ONLY sharing passwords over the phone.

There have been an increasing number of scams impacting small businesses – especially the legal community, if the chatter on solosez is any accurate indication. Protect yourself.

Avvo Accidentally Emails Thousands of Lawyers with Cancellation

This just in:  Avvo seems to have accidentally emailed thousands of lawyers with a cancellation of advertising services email.  The problem… seems that these are going out to non-advertisers (if not their entire database) as well.

Subject Line: Your advertising contract with Avvo is about to be canceled.

Your advertising contract with Avvo is scheduled to be cancelled.

We are sorry to see you go. Before we part ways, we would like to know what we could have done to keep your business.

Take a moment to answer this 5-question survey so we can understand how to improve our products and services.

We will send you a $5 Starbucks gift card as a token of our appreciation.

The cynic could suggest that this is just a smarmy, albeit desperate sales tactic to drive inbound conversations with the Avvo sales staff (and more than a few on Solosez have.) However – I suspect this is really a genuine mistake; although it won’t do much to engender any more goodwill for the online directory. The sheer volume of the emails (and time of day) makes it unlikely that this is a desperate attempt to have lawyers call into Avvo. Having said that, I’m pretty sure Julie Clarkson never would have let this happen!

(Of course, it would be funny if everyone “took” the survey to get the $5 Starbucks gift card…. just sayin.)

UPDATE: I asked the Avvo marketing peoples to weigh in….

The email attorneys received from Avvo earlier this morning was sent in error; please disregard it. We apologize for any confusion.

 

 

Google Ads Taking Steps to Combat SPAM in Call Only Campaigns

One of the upsides about being a Google Premier Partner is that we have a direct line to Googlers to whine about terrible behavior on behalf of some advertisers. One of the bugaboos we’ve been whining about is law firm marketing agencies pretending to be law firms and competing with our clients for business. This has been true in local results as well as call only advertisements.

Starting in December (although our notification didn’t mention exactly when in December, but it could be as soon as…tomorrow) Google is updating their Call Only Policy with the following requirements:

  • Service providers will now be required to use their actual business name in call-only ads. Service providers can no longer advertise with a business name that doesn’t represent their specific business or clearly disambiguate from similar businesses
  • When answering calls from users who’ve clicked on their call-only ad, advertisers must begin the call by stating their business name, as it appears in their call-only ads.

Note this not only impacts the spammers but also legit businesses, as you now need to ensure your front desk answers appropriately. (No more, “law offices” as the salutation…which I’ve been trying to get you all to change anyway.)

You can check out the call only ad requirements directly from Google here.

And to all of you lead generation companies masquerading as a law firm…you’re welcome.