Last year Google sent out surveys to local businesses to see how much they could potentially charge for premium Google My Business memberships. This led to a bit of panic, but has yet to be implemented. What I’m here to argue is that your firm needs Google My Business, whether you need to buy a subscription or not.
Even if they do implement charged services, GMB listings will still be free to claim. These listings are the best way to get your business on the map in a very literal sense. You claim your business and then you appear on the map. When a client searches “Lawyers near me” you need to show up.
Your name, address, and phone number are about the most important details of your business that you want to express. As far as Maslow’s hierarchy of marketing needs, your business name is pretty much at the bottom of the pyramid. GMB is a good starting place for ensuring your business details stay consistent.
As far as review collection goes, GMB makes it pretty easy. The service collects reviews from Yelp, Avvo, Lawyers.com, and various other platforms. This makes it easy for clients to find average ratings and for you to keep track of your reputation.
Finally, I want to touch on the main reason to build out your GMB profile: it drives conversions. Really well. You can see this on Google Analytics: Conversions → Multi-Channel Functions → Top Conversion Paths → Primary Dimension: Default Channel Grouping Path. See where GMB ranks in your conversions. Here’s how it’s done for just a few of our clients:
In summary, GMB works in favor of local businesses. The main benefits of GMB aren’t the ones Google is thinking of charging for, so take advantage. If you don’t have GMB, you’re really falling behind. Please catch up.