Here at Mockingbird Marketing, we pride ourselves on our commitment to employee growth and the continued training and development of our people! That’s why, when opportunities arise we participate to our fullest capability.

We are very proud to be a Premier Google Partner. That partnership comes with a few great benefits, one of them being exclusive in-person trainings with Google Representatives on the best practices and use of their products and tools. This last week members of our staff had the opportunity to learn and grow at the Google Campus here in Seattle! They participated in the Google AdWords BootCamp, and three full day classes centered around Profit-Driven Marketing, Automation, and Performance Video. Our team learned a lot and will be putting these lessons into practice, making us a better Agency, which in turn makes our clients even more successful.

Some of the key points covered during these sessions included:

1. Maximizing Ad Extensions. (Enable 3 or more for a CTR increase of 10%-20%)
2. The Rise of Voice Search. Optimize content to be user-friendly and conversational.
3. Remarketing is Key. (96% of users do not convert on 1st visit)
4. Utilizing Ad Attribution. (5% more conversions when non-last click attribution is used)
5. A Slow Mobile Site Costs You Money. For every 1 second delay:
   • ~8% Increase in bounce rate
   • ~7% Decrease in conversions
   • ~2.1% Decrease in cart size
   • ~16% Decrease in customer satisfaction
6. Tracking Return on Ad Spend (ROAS).  Allows for intelligent decisions and optimization of marketing budgets.
7. Focusing on Profits, Not Cost. Don’t set a budget if you can make more by spending more on ads.
8. Using Google’s Automation Tools. (Machine learning can save 50% of time spent on optimizations)
9. Developing Video Assets! Video delivers an increase in conversions. Google will even make you a video for free!

Obviously, this is just a portion of what was covered, but Mockingbird will continue to utilize all of the opportunities available to stay on the cutting edge of technology and continue delivering great results for our clients.

Google has announced that it will now notify users who post reviews on Google Local results after the listing/business owner responds to the review.

When you, as a listing owner, respond to a user review, Google will wait five minutes, and then send the user an email notifying them that you have responded. Google graciously allows you five minutes after posting your response before it notifies the user so that you are able to make any necessary edits (edit grammar or cool down that hastily written response).

This change should incentivize business owners to respond to reviews, whether they are positive or negative. Regardless of notifications, responding to reviews shows that a business cares and can help build relationships with clients.

In the past, responses from businesses would often go unnoticed by users, but this update is bound to change that.

So be aware when you’re responding to negative reviews that the user will almost surely see your response.

 

The European Union has refined its data storage regulations, pushing for stronger consumer-oriented regulations focused on protecting online users privacy rights. The latest set of regulations, General Data Protection Regulation (GDPR), is set to come into effect on May 25, 2018. The regulation is based on the fundamental idea that every citizen of the EU has a set of rights when referring to data collection. By creating more robust data collection and storage laws, the EU is better safeguarding the privacy of online users.

The information that is not to be collected under the new GDPR includes all information that has the potential to be uniquely identifying. This includes a user’s IP address, email address, home address, date of birth, financial information, transaction histories, and medical records. This new legislation also protects any user-generated data such as social media posts and personal images uploaded online.

Google’s Implemented Data Retention Policy

Being a data controller, Google is responsible for handling personal information. If you are using a Google product to track the on-site action of users in order to serve personalized advertisements, you must now acquire user consent prior to taking action. Google has implemented a new tiered setting called Data Retention. This setting allows a specific retention period to be selected. User and Event Data will expire after 26 months but some may play it safe by easily adjusting the setting to retain the data for a longer period or set to never automatically expire. In addition, Google is launching a new tool that can help erase a specific users information upon request.

The GDPR protects all personal user data across every conceivable online platform. Effecting any company that is to market to people in the EU, or do business directly. Users must express permission before any company can process or store their data through a clear and easily understood opt-in process. Currently, the majority of advertisers are not using methods that would be affected by the new regulations but will need to continue to monitor the use and storage of this data.

What Does Google’s GDPR Policy Mean for U.S. Small Businesses?

So far, this policy update looks like it will have minimal impact on businesses operating outside of the European Union. For clients doing business solely in the U.S., we’re currently recommending they set their Google Analytics event data to be retained indefinitely. However, each business is unique and should take time to educate themselves on the implications of the new regulation.

Blogs present a wonderful opportunity to produce content that can help build your website’s presence on the internet.

In order for a blog post to appear in search results and have link building potential it must be:

1. Valuable to the reader and;
2. Optimized for search engines

As an attorney, you have extremely valuable knowledge that users will be searching for. So, with a bit of digital marketing savvy, your blog can become a traffic driving asset.

Think Before You Write

Having an article that is valuable to readers and optimizing for search engines go hand in hand. User experience is at the root of most Google algorithm ranking factors. Don’t write for the sake of writing; write with your readers in mind. What questions are you consistently getting from clients? Do you have a fresh legal take on a current event? Whatever you’re writing about, make sure it’s something that people would actually want to read.

Structure Your Blog Post

Structure will make your content digestible for both readers and search engines. To achieve a well-structured blog post, you must utilize headings and lists. These elements help search engines understand what the content you’re producing is and for what queries it should be served.

Headings

Headings help search engines understand what the main topics of your blog posts are. Heading tags have a top-down hierarchy from <h1> to <h6>. You should only have one H1 tag (main heading), which will be the title of your post. Do not use multiple H1 tags, as having multiple H1s will confuse search engines.

(Remember, bolding and italics should not be used in place of actual headings)

Lists

Bulleted and numbered lists make your content readable for users. A carefully placed list will draw the reader’s eye and allow for quick skimming. Additionally, using lists increases the likelihood that your post will be featured in a Google one box:

Write an SEO Title & Description

SEO Title

Your SEO title should be relevant to the content and include keywords that users are likely to be searching for; this includes:

1. Subject/title of the blog post
2. Firm location
3. Law firm name

Prioritize title and location if you run out of characters. Remember to break up the pieces of your title with dividers to maintain structure.

Example: DUI Punishments | Seattle, WA | Law Firm Name

SEO Description

Your meta description should describe what the content is and draw the reader in. Make sure to include relevant keywords (without keyword stuffing), as Google will highlight the matching words from the user search query in your description. This will draw the eye of the reader and signal that the page is relevant.

Conclusion

Blogging for the sake of blogging is pointless. If you want your blog to have SEO value, it must be written with readers in mind and optimized for search engines. When starting a blog or ramping up current blogging efforts, start with the basics:

• Think before you write
• Structure your writing
• Write quality meta descriptions and titles

and last but not least, keep at it!

Video is a valuable tool that helps you connect with your viewers. Vulcan V2, Wistia’s new video player, is smaller and faster than their previous video player. The only issue is that videos can add a lot of weight to your site and slow it down. If your visitors experience slow page speed, they are more likely to leave your website. With the release of Vulcan V2, it shows that Wistia cares about the importance of website performance more than others.

Vulcan V2 is half the size of their previous player and is a quarter of the size of YouTube’s. Not only did they create a smaller player but also added a bunch of optimizations in order to increase page load time. Wistia claims that they are seeing pages with Vulcan V2 load 10% faster on average than pages with their last video player, Vulcan.

To learn more about Vulcan V2 or what Wistia has been up to, check out their video on their blog regarding Vulcan V2.

I have a love/hate relationship with chat. Mostly I hate chat. Or at least the ham handed implementations that are either a)horrendously intrusive or b)intentionally horrendously intrusive.

Look at this particularly obnoxious chat window that completely covers up the primary navigation. I can no longer learn anything about what the firm does, or who works there. Not to mention the poor metaphorical visual of cutting off Ms. Justice’s head and obscuring half of the firm’s logo.

Use chat. It works. But use it like Sriracha…carefully and sparingly so it compliments your overall marketing instead of forcing itself into the experience and ruining the meal for everyone.

(On the few cases in which I love chat…it is with chat vendors that allow you to customize the implementation to suit your best interest, instead of rigidly configuring it to maximize the financial gain of the chat vendor.)

Welcome to another edition of “Bird Droppings.” A simple list highlighting recent articles relevant to legal marketing. Find a variety of links that we have gathered to bring you up to speed with what’s been happening in the industry over the past few weeks!

Industry Articles:

Law firm in Louisville, Kentucky who incentivized people to review the business see all but one review disappear.

A guide to writing irresistible calls to action.

Google now showing answers without any additional search results for some queries.

Notes are coming to AdWords.

After nearly 2 years, editable business descriptions are again part of your law firm’s Google My Business page. Colan Nielsen show’s how to set them up and the guidelines for doing so!

Sites that follow mobile-first indexing best practices will be migrating over now.

Tools in the Industry

Jitbit.com tool “SSL-Check” crawls site for pages that aren’t secure.

February 2018 Adobe XD Updates

10 Things You Should Be Doing vs 10 Things You Must Stop Doing – May 18 | Seattle, WA

Google has made it clear that site speed (and thus page speed) is one of the signals used by its algorithm to rank pages. Google representatives have even made announcements declaring that the company is “obsessed with speed.”

Why are site and page speed so important to Google?

As we know, users are at the root of most Google algorithm ranking factors. Representatives explain the importance of site speed to users stating,

Speeding up websites is important — not just to site owners, but to all Internet users. Faster sites create happy users and we’ve seen in our internal studies that when a site responds slowly, visitors spend less time there.

-Amit Singhal, Google Fellow and Matt Cutts, Principal Engineer, Google Search Quality Team

To further highlight the importance of speed, Google has recently released a Mobile Scorecard and an Impact Calculator. One of these tools compares how a site performs against the competition on mobile devices, and the other aims to communicate the impact mobile speed can have on profits. Both tools aim to drive home the importance of investing in speed.

Mobile Scorecard

The mobile scorecard can be used to find out how your website stacks up to competitor sites in terms of speed. In general, if your site loads and becomes usable in five seconds or less on 3G connected devices, and in 3 seconds or less on 4G connected devices then your site is doing well in terms of speed.

You can test your site on 3G and 4G connected devices by changing settings in the upper right-hand corner of the tool

Impact Calculator

The impact calculator quantifies the potential effect that speed has on conversion rates by calculating the revenue companies could potentially gain by improving site speed. Unfortunately, due to the complicated nature of payments in the legal industry, this tool will likely not be applicable to attorneys. But, it is important to be aware of the existence of the tool, as it shows Google’s commitment to driving home the importance of site speed.

Both tools can be accessed here.