How to Share AdWords Access with an Agency

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Once you’ve entered into a partnership with a digital marketing agency, whether you’ve signed agreements or agreed to an audit, you’re going to need to provide access to your Google AdWords account. The process is relatively simple if you know what you’re doing, but it’s very easy to get lost.

Here’s how to grant AdWords access to agencies in 3 simple steps:

Step 1: Client Sends AdWords Customer ID

  1. Log in to your Google AdWords account
  2. Find your Customer ID and email it to your agency
  3. Stay logged in and wait for the agency to request approval

Step 2: Marketing Agency Requests Access

  1. Log in to the top level Manager Account for Google AdWords
  2. Under Accounts, click +Account and select “Link existing accounts”
  3. Enter the provided customer ID and click “Continue”
  4. Name the account (for internal use only) and click “Request approval”

Step 3: Client Approves Access

  1. Click the gear icon (top right) and select “Account Settings”
  2. Click “Account Access” on the left menu
  3. Click “Accept Request” and if you’d like provide full access, grant Admin permissions

And that’s it! You’ve successfully granted a marketing agency access to your AdWords account.

How Voice Search May Be Hurting Your Advertising

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In the past six months, virtual assistants have become the newest must-have tech device.  Virtual assistants have been around for the past couple of years, but Amazon and Google have taken it to the next level. You can now ask a small speaker in your home to play music, write a to-do list, and search the internet for a restaurants’ phone number. I have yet to hop on the AI bandwagon, but my dad is still amazed that Alexa can play the Magnum P.I. theme song.

While these devices make life a little easier, they can also be hurting your advertising costs, and even inflating your leads. Since there’s no screen to view your search results, your assistant will choose what they believe the best answer is. If it’s the correct answer, then great! If not, you may end up calling a business you didn’t intend to.

I was recently looking through the search terms report in AdWords for a client, and stumbled upon a series of voice searches:

“Okay Google I need probate attorneys in the state of Kentucky USA not Oklahoma anywhere else”

“Okay Google maybe you don’t understand I’m trying to reach probate attorneys in Kentucky Kentucky”

I think it’s pretty safe to say that this was the same searcher looking for an attorney in Kentucky, not Oklahoma where my client practices. But because Google thought this query best matched our call-only ads, the helpful assistant placed a call to their office. Twice.

At least the second search was only half the price of the first…

So with the increased use of virtual assistants, your ad managers need to be vigilant in monitoring the types of searches you’re paying for, and what changes they can make to ensure you’re only paying for searches that are relevant to your business.

Get The Most From Your AdWords Search Terms: 2 [Simple] Tips

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The number one reason I love Google AdWords (aside from us now being a Premier Partner) is that their advertising platform enables you to target potential clients who are actively searching for your service. Not only do they place your ad in front of users who are searching for your service, but you can actually see what they searched for before clicking your advertisement. This transparency gives you an immense amount of power. In this post I’ll describe how to use that search data to quickly and easily perform 2 key tasks:

  1. Identify negative keywords
  2. Content idea generation

How to Access Your Search Terms Data

Let’s take a step back. The first thing you need to do is navigate to your “Search Terms” tab in your Google AdWords dashboard. Follow these steps…

  1. Login to Google AdWords
  2. Navigate to the specific campaign you want to work on
  3. Select the “keywords” tab and then select “search terms” in the second menu so you see a screen similar to this:

AdWords Search Terms

Now that you can see how people are finding and clicking on your ads, you’re ready to use that data. Take a minute to scroll through your search terms; if it’s your first time, you may be surprised at what you find.

Identifying and Adding New Negative Keywords

Now that you’re looking at the list of search terms you’ve paid for – you’ll want to identify anything that is irrelevant or not likely to lead to conversions. It’s good to go through at least every few weeks (more frequently if you are running a large budget campaign) and make sure you are excluding terms you don’t want to pay for in the future.

Here are some real client examples from an immigration attorney…

  • “is rihanna getting deported” (I don’t think this person is looking to hire a deportation defense attorney for Rihanna.)
  • “immigration paralegal openings in clearwater utah” (Unfortunately the law firm isn’t located in Utah and not looking to hire new paralegals.)
  • “how many immigrants has trump deported” (Albeit an interesting question… this client doesn’t have the answer, and more importantly, this person is not looking to hire an attorney.)

If you find terms like this that you want to exclude from triggering your ads, simply select the checkbox next to the search term and then scroll to the top navigation and click the “add as a negative keyword” button.

It’s important to mention that as a best practice, you should upload a list of negative keywords before ever launching your AdWords campaigns. This way you are proactively mitigating the irrelevant and unprofitable keywords. Here are some freebies we include on most of our campaigns (dependent on practice area of course):

  • Cheap
  • Pro bono
  • News
  • Job
  • School
  • Statistics

Using Search Terms Data for Content Idea Generation

The queries you find in your search terms data can be utilized as a tool for organic search strategy as well. This list of terms is often a goldmine for generating new content ideas. You can see what people are interested in and actively searching for and make sure you have content on your site that answers those questions. Once more, if you already have relevant content, you can use the search terms report to get insight into how you can optimize the content on page to match the searchers verbiage.

For example, here are more examples from the same immigration attorney…

  • “can I get a green card by marrying a permanent resident?“
  • “which green card is safe from deportation?“
  • “what are the newest immigration laws?“

All of these questions can and should be used as a springboard for new content. If you can become the trusted resource for information about your practice area than you are winning.

Wrapping Up

Make sure you are not neglecting the search terms report in Google AdWords. Not only will it help you cut costs and focus on the relevant queries that drive business, but it can also help support your content and overall SEO strategy.

Picking a Winning Title Tag: No Easy Way Out

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As we know, title tags are a key element of on-page SEO (Ahrefs has a comprehensive analysis of just how important they are). And as Ahrefs determined, the use of exact match keywords in title tags has the second strongest correlation to higher rankings, right after the domain name:

So, What Should My Title Tags be?

To answer this question, some SEOs end up relying on PPC ads to see test keywords. They do this by plugging a potential title tag into a PPC ad, and based on the success (or failure) of that ad, decide whether or not to apply their trial title tag to a page on their site.

According to a recent study done by the Wayfair SEO team, this tactic is dangerous.

In this test, paid ads did not consistently predict winning organic titles:

“In our testing, paid ads did not consistently identify winning organic title tags. While trying to improve your title tags is definitely a very smart SEO play, relying on PPC might end up steering you wrong. PPC was able to identify some winners, but also mislabeled losers as winners, particularly when it came to promotional language.”

The Wayfair SEO team believes the reasoning for this to be that the success of a paid ad is different in nature to the success of an organic page in a key way: those clicking on PPC ads are not a random sample of people, they are the type of searchers who click on ads. These people tend to respond positively (by clicking) to promotional language (“sale”, “50% off”, “free shipping”). When the rest of us (those that don’t click on ads) see the words “50% off” in an organic search result, we think we’re being scammed, and keep scrolling.

Takeaway

If you’re looking for a quick and easy way to find optimal title tags, it looks like you have to keep looking beyond the success of PPC ads. Unfortunately, finding the perfect title tags may take a lot of time and data.

5 AdWords Tips You Need Before 2017

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AdWords is an extremely powerful marketing tool but can be confusing to even the most knowledgeable advertising experts. There seem to be endless settings, strategies and opinions on how best to set up, run, and manage campaigns. While we happily admit that we are constantly learning, we’ve found a few tricks that have undeniably helped a majority (if not all) our clients’ accounts.

Enable Ad Extensions

The easiest and arguably most effective upgrade to any campaign is to enable Ad Extensions. These little add-ons are a great way to claim more SERP space and generate more clicks. Right below your original text and link, you can extend your ad with valuable information for users to interact with. Our favorite Ad Extensions are:

  • Call Extensions – Users can click to call your law firm
  • Message Extensions – Users can click to text your law firm
  • Location Extensions – Users can click to get directions to your law firm, and this extension makes your ad eligible to be included directly in Google Maps.
  • Callout Extensions – Draws attention to your most valuable features (Free Consults, Open 24/7, etc.)
  • Sitelinks Extensions – Adds more links to your ad, allowing users to navigate to content they care about

Use Accelerated Delivery

AdWords’ description of Standard Delivery is a bit misleading: “Optimize delivery of ads, spending budget evenly over time (Recommended).” That small sentence is stuffed with a lot of nice sounding buzzwords. Optimize, spend evenly, recommended… However, a new client in the morning is just as valuable as a new client in the afternoon. Law firms are not restaurants. You do not need to save your advertising budget for the dinner rush. Use Accelerated Delivery to show as often as possible. If you want to make sure your ads show in the afternoon, don’t hold your budget back; increase your budget and get more clients!

Match Ad Schedules to Business Hours

While a click in the morning is just as valuable as a click in the afternoon, a click at night might not follow the same pattern. If you don’t have people answering the phone at night or on weekends, your conversion rates are going to be negatively affected. Clients are much more likely to move on to the next firm if they are greeted with an answering machine. Unless you are prepared to handle leads after hours, restrict your ad schedule to when you are actually able to answer the phone.

Upgrade to Expanded Text Ads

A few months ago, Google launched their new Expanded Text Ads (ETAs) which were a huge improvement over their old standard format. The new ETAs now include:

  • Two headline fields (up to 30 characters each)
  • A single, expanded description field (up to 80 characters)
  • A display URL that uses your final URL’s domain
  • Two optional “Path” fields, used in the ad’s display URL (up to 15 characters each)

Not only are these new ads much more effective, starting January 31, 2017, AdWords will no longer allow advertisers to create or edit standard text ads. If you haven’t upgraded already, now is the time.

Apply Bid Modifiers

Utilizing bid modifiers is a great way to gain a competitive advantage over other law firms. If you’re targeting a large area (50+ miles, multiple counties, statewide, etc.), a positive bid adjustment focused on a more precise 5 mile radius can be a beneficial. Additionally, people searching on mobile devices are usually more likely to place a phone call and convert into a client. A positive bid adjustment here will help make sure your ads get are delivered when these high value searches take place.

How To Implement

Most of these tips and tricks can be applied at the campaign level of your AdWords account. When in doubt, this is a great place to start when making high level changes. However, there may be times when diving into each Ad Group is a better decision (as with sitelinks). Make sure to stop and think about how each change will affect your AdWords campaigns before implementing.

Whether you’re optimizing old campaigns or starting fresh, these 5 AdWords Tips should help you get 2017 started on the right foot.

Happy Advertising!

Legal Connect with Google Workshop – Two October Events

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We’re happy to announce not one, but two Legal Connect with Google events for October.

This is a free, day-long, hands-on Workshop specifically designed to assist lawyers in evaluating their online marketing effectiveness.  Classes are focused on local, natural and paid search and are taught by Google employees and Mockingbird founder, Conrad Saam.

So if you wanted to attend the pilot event this week at Google HQ in Mountainview, but were unable to, there’s now a second and third chance.

Victoria Fabiano, Google Strategic Partner Manager
Victoria Fabiano, Google Strategic Partner Manager

Dates and Venues

October 7 and 8 in New Orleans.   Details and Sign Up

October 17th in Google’s New York City Office.  Details and Sign Up

Workshop Description

During this intensive Workshop, experts from Google and Mockingbird guide attendees through a 12 page worksheet to evaluate the efficacy of their current online marketing efforts, with an eye towards identifying specific weaknesses or missed tactics. This is NOT a conference with talking heads delivering thinly veiled sales pitches from sponsored powerpoints, but instead a hands-on, interactive education, empowering attendees with actionable tools & tactics.

This is a HANDS ON workshop, you will need a laptop and access to your Google Analytics, Webmaster Tools and AdWords accounts, as well as your firm’s website CMS.

Elizabeth Olinger, Google Account Manager
Elizabeth Olinger, Google Account Manager

The Agenda

  • 8:30am-9:00am | Registration & Continental Breakfast
  • 9:00am-9:15am | Kick off & Welcome
  • 9:15am-10:00am | The Online Legal Marketplace
  • 10:00am-11:00am | Google Analytics & Business Metrics
  • 11:00am-11:15am | Break
  • 11:15am-12:15pm | Search – Organic
  • 12:15pm-1:15pm | Networking Lunch
  • 1:15pm-2:15pm | Search Local + Advanced Linkbuilding
  • 2:15pm-3:15pm | Search Paid

 

How to Generate Personal Injury Cases for About $100.

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Alternate Title:  PPC Isn’t Too Expensive – You’re Just Doing it All Wrong

I have a variation of this conversation with attorneys all the time:

I tried Adwords, but its just crazy expensive.

I spent $800 on our first day with Adwords, with no phone calls, so we turned it off.

Everyone is in Adwords, its just not worth it.

The general consensus among lawyers (many of whom have been burned either by an uninformed agency or their own missteps) is that Adwords is expensive and therefore ineffectual.  But…. the very system they are complaining about is based on a Pay per Click model – and we get to choose how much to pay.  So its not that its too expensive – its just that you aren’t doing it right.  Attorneys – always driven to be at the top – spend a lot of “stupid money” trying to “win” Adwords.  This is driven by the misperception that marketing is a cost not an investment.  If you learn to view your marketing as an investment, you’ll start asking questions like how much am I spending, and how much is that returning?  And when you do that, you’ll find that Adwords is a great investment when handled correctly.  Adwords too Expensive

Now, I’ve admittedly cherry-picked the following data from our best campaign from last week to demonstrate my point. This is an entire week, where we spent less than $250 for a small personal injury firm in a secondary market and generated 4 conversions.  (In his case – these were phone calls, not chats or form fills, but all three conversion channels should be counted in your assessment.) Not all of our clients look this amazing and this client’s investment doesn’t return this well every week. But the data below is demonstrative of a well run Adwords investment.  A few things to note a) this is NOT a ton of volume.  The phone’s aren’t ringing off the hook.  b)average position is high – meaning we are looking for clients outside the typical pool and c)CPCs are much lower than what it takes to “win” in a typical Personal Injury campaign.  Like any investment, the results are in the numbers:

  • 1 week
  • 4 calls
  • 2 clients
  •  $236.07 spent

Oh – and those four phone calls…. turned into two clients.  So, if you think Adwords is too expensive… you’re just not doing it right.

4 Google AdWords Tips You Should Implement Right Now

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Mockingbird is one of the newest members in the Google’s Partner Acceleration Program (humble bragging found here). With this exciting new partnership comes exclusive training from Google’s AdWords specialists themselves. During our recent training at Google’s offices, one thing was stressed over and over: MOBILE IS IMPORTANT.

I could tell you that people check their phone over 100 times a day, or that 66% of people turn to their smartphone to look up something they saw on TV, but really all you need to know is that more people are using their phones to research and make purchase decisions than ever before.

Below are some tangible, actionable tips that you can apply in your AdWords campaigns today to help capture that growing number of mobile searchers.

1) Take advantage of new expanded text ads for mobile

Why you should use them:

  1. Longer ad titles. You now get two headline fields (up to 30 characters each) instead of one headline with a 25 character limit.
  2. Longer, more readable ad descriptions. You now get one field (up to 80 characters) instead of two fields with 35 character limits.
  3. A display URL that uses your final URL’s domain
  4. Two optional ”Path” fields in the ad’s display URL (up to 15 characters each). This means you can now change your ugly URLs to something more targeted.

Most importantly, you should begin using expanded text ads because starting October 26th, 2016, AdWords will no longer give you the option to create/edit standard ads. You might as well embrace the change and get used to the new format now.

More info from the Big G here.

2) Use locations extensions

There are many boons to showing your location directly in your ad:

  1. Potential clients generally want to hire legal counsel close to them; you can show users your physical address to help with the decision process.
  2. Location extensions help your ad take up more real estate in the SERP (search engine results page)
  3. Push down bad reviews in the SERP. If you can’t seem to get rid of those pesky Yelp reviews, one strategy may be to run a branded advertising campaign with a location extension. With the bigger ad, users are less likely to ever see the negative reviews since that result will be further down the page.
  4. Location extensions make you eligible for the newly launched promoted pins. Although Local SEO’s will loathe seeing ads in Google Maps results, it’s inevitable. As a local business, it’s important to jump on board now while the competition is low.

3) Utilize “near me” keywords

These keywords have become increasingly important with the (not so recent) surge in mobile searches. There has been a 2X increase in “near me” search interest in the past year and 82% of smartphone users use a search engine when looking for a local business. If you are not bidding on “near me” related keywords, you are missing out on a large number of potential clients. Also, these keywords that show the searches obvious intent on finding a local business, are the same keywords that are most likely to produce the new local search ads referenced above.

4) Change conversion setting for calls down from 60 seconds

If you feel like you’re getting more calls from your call extensions or call-only ads than what Google shows you in the conversion column, there may be an explanation. Google’s default setting for phone call conversions is set to 60 seconds. If you want to measure every call received from your advertising rather than just the calls over a minute, you need to adjust your conversion setting accordingly. Here is a help article on how to change your conversion settings.

Wrapping up

If you would like to know more about Google AdWords, mobile advertising, or just want to tell us how awesome our blog posts are, feel free to give us a ring: 206-209-2125

Announcing our Relationship with Google

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Google Partner
Mockingbird Nerds at Google getting advanced Adwords training.

We have a variety of partnerships, friendships and other assorted business relationships. I’ve never felt the need to crow about any of them until now…. our relationship with Google. In fact, I’m guilty of mocking marketers who claim to have special Google access – those who imply they have special access to the algos because they have a picture of Matt smiling at their company’s trade show booth. And there are some who tell prospects they have office space in Google’s Mountainview HQ (you know who you are).

So I was thrilled at the beginning of the year to become one of a small handful of Google Small Business Advisors. For me – I serve as an expert in both SEO and Public Relations, happily donating time and providing advice and guidance to small businesses through Google’s Small Business Community – expertly quarterbacked by Google’s Elizabeth Porter.

It got better.

Earlier this year, Mockingbird was included in Google’s Partner Acceleration Program. There’s just one legal boutique – Mockingbird and I’m beyond proud of our talented team who made this happen.

This entails a lot more than the snazzy Google Partner badge to subconsciously influence prospects by affixing it all over our site and proposals.

  • We’ve earned the Google Partner badge. The Google Partner badge shows that we’ve demonstrated advanced knowledge in Google AdWords advertising products that help us deliver results and build long-lasting relationships with our clients.
  • We’ve recently sent Mockingbird’s senior staff for four days of advanced Adwords training with Google’s own Adwords account managers and specialists.
  • We’re co-hosting events specifically for lawyers at Google through my posting with the American Bar Association.
  • We have access to Google’s internal benchmarking data specific to the legal industry.
  • And most importantly – our PPC clients know that their accounts are tended by some of the best talent in the industry – supported directly by Google.

When we say that we’re calling Google, we’re not calling a 1-800 number, we have a dedicated strategic partnership manager and account manager to help us strategize, optimize and keep our clients ahead of the digital marketing curve.

Stay tuned – I’m committed to making Mockingbird’s partnership with Google extend to the entire legal industry.