When We’re Happy to See Clients Go

Written by

We love our clients. We love getting new clients and keeping our more senior clients. There are law firms we’ve worked with for years; working relationships that sit at the very core of our company. We value all of them and hope to see our partnership last long into the future. That being said, losing a client isn’t always sad.

How We Know We Did Our Job Well

Our team always puts in 110% to ensure our clients’ successes, and it’s satisfying to see it pay off. There are single-attorney firms we’ve worked with that started without a website, without ads, and barely with a budget to grow. Once they get to the point where they’re able to hire an in-house marketing team, we know we’ve succeeded. 

 

Not the End of the Road

Just because a client is ending their contract doesn’t mean it’s over. We like to keep in contact, not close any doors. 

 

We also like to keep the door ajar by offering consulting, reporting, and/or collaborative services. Like doting parents watching their kids move out, we’re always here for support and want to know how their lives are going. 

 

The Mutual Benefits

When a client leaves us, we make sure to use that to both of our advantages. We make all of their resources as easy as possible to transfer to their new team, and we ask them to leave us an honest review. This helps us know how we can improve and lets potential clients know the quality of our services. We both walk away better off than when we started.

 

How This is Relevant to Your Firm

Saying goodbye to clients is a staple of running a business. People move, grow, shrink, and change, and it’s a good thing. Unless you’re a corporate lawyer, there aren’t many instances in which you want recurring clients. A divorce lawyer probably doesn’t want to have the same client over and over again; that client isn’t doing well if they’re getting divorce after divorce. You need to know how to say goodbye to your clients. 

By keeping your door open and parting on good terms, that client might not come back but will refer others to you. Turnover is a good thing. If you don’t think so, check out our reviews.

How Your Domain Authority Affects Your Firm

Written by

Let’s clarify one thing right off the bat: Domain Authority is not the same as PageRank. Domain Authority (DA) is a tool created by Moz used to estimate your page ranking. It uses link flows and trust metrics to come to its conclusion, but DA has no effect on how well your site actually does from a technical standpoint. 

 

This doesn’t mean that DA has no effect on your site whatsoever. It has more of a sociological impact in the way that owning a fancy suit doesn’t mean you’re rich, but it might help you get a higher paying job. Having a high DA will improve link-building opportunities, which will, in turn, improve your PageRank.

 

Your PageRank comes directly from Google and isn’t accessible. You can try to calculate it, but your DA is probably a better estimate than you’ll come up with. The main thing is that your PageRank actually does determine where your page sits in the search results. As you can probably assume, higher is better. You want your page to show up at the top of the organic search results. PageRank says whether or not it will.

 

Improving DA and PageRank

Google and Moz determine your metrics through a number of factors but largely focus on links and content. Lucky for you, you have some control over both of these.

 

Link building is your best method for improving authority. By having a more trusted site vouch for you by posting an article with a link to your site, they are improving your trustworthiness. You can build links through guest-writing articles, negotiating with authors of relevant pages, or adding links to directories in which your firm is listed.

 

On the content front, the main advice Google gives is to prioritize quality over quantity. Google determines quality through E.A.T.: expertise, authority, and trustworthiness. If you want your blog articles to be used as resources, they have to be relevant to your firm and what people want to know regarding your expertise. You need to prove that you are a trusted expert, and your website needs to prove that you aren’t trying to steal anything from your clients. This means that anyone who visits the site needs to be comforted by the layout, so content extends beyond writing and into the design. 

 

What Comes with a Good DA

When you manage to improve your DA and your PageRank you will most likely see an increase in traffic relevant to your business, meaning an increase in leads and clients. You will have more opportunities for quality link building, the heavens will open up you will finally find inner peace. 

 

It’s never that simple. Maintaining good DA means maintaining your website, keeping up with search engine updates, and consistently producing quality content. It’s work, and not always work you have time for if you’re also running a law firm.

 

Mockingbird is here to help. We work in improving your website, content, and link building connections. If you would like to get more clients, contact Mockingbird today.

 

Tools We Love: CallRail

Written by

Call tracking has become a standard for anyone who’s focused on measuring the success of their website. There are plenty of tools out there that offer call tracking, but we’ve fallen in love with CallRail, and have stayed in love for many years now.

Over time, CallRail has added features and improved how effectively it tracks an individual’s call history.

What does it do?

Instead of showing your real business phone number, you can use a tracking number in places that a potential customer or client will see. If you choose to add tracking numbers to your website, CallRail will dynamically swap your real number with your chosen tracking number(s).

How does it work?

Within CallRail, you can either port (move) numbers you already own or create new numbers to use as your tracking numbers. These numbers can be displayed on your website, within ad copy, on billboards, or anywhere else you might want your number displayed.

When someone calls one of these tracking numbers, the information from that call is stored in your CallRail dashboard. The caller won’t notice that they’ve called a tracking number, and neither will the person answering your main line.

Implementation

For number swapping on your site, you’ll want to install CallRail’s script directly onto your website (we suggest using Google Tag Manager to do this).

You’ll also want to connect Google Analytics and Google Ads to CallRail in order to link your data together.

CallRail Integrations

Setting up Tracking Numbers

If you’re running Google Ads, you should have at least two tracking numbers, one for mobile, the other for desktop. You’ll use both of these as extensions for your ads.

A good rule of thumb is to place a tracking number on any marketing or advertising you’re paying for. If you have a TV commercial, make a tracking number specific to that. If you still advertise in a phonebook, have a tracking number for that as well.

This is the best way to figure out which campaigns are driving leads, and from those, clients.

Keyword Pools are the best way to track calls that happen on your website. A keyword pool is essentially a bunch of numbers that are available to show on your website at any given time. If you have 5 people viewing your site at the same time, each will see a different number and their visit will be tracked individually. It doesn’t matter where the user came from (Organic, Direct, etc.); each person will be tracked accordingly in your CallRail dashboard. This eliminates the need for individual tracking numbers by channel source.

CallRail Tracking

Form Captures

CallRail can also track the form submissions on your site. This is great for calculating ROI on forms, all in one easy place. You can easily search for a signed clients name, see their form submission, and see how they got to the site in that visit.

Call Recording

CallRail has an opt in feature to record calls on the tracking number level. If you wanted to only record calls from one of your numbers, you can do that. You can also customize the message that plays to the caller that alerts them they are being recorded.

If you suspect there’s an issue with your intake process, call recording is the best way to pinpoint the problem. It’s also a great way to track the quality of your leads. You might find that one of your advertising channels is only bringing in callers who can’t afford your services, who are outside of your service area, or the wrong kind of practice type.

Call Log

In the call log, you’ll be able to see all of the calls that have happened on all of your tracking numbers. You can switch to specific time periods, look at only specific tracking number, sources, and a number of other things.

You can also mark-up calls with notes about the call, or whether it was a good lead or a bad lead.

Callrail Call Log

Call Attribution

The call attribution tab has the best breakdown of how many calls you had by channel for a given time period, as well as how many were first-time calls. It’s important to know how many first-time calls you’ve had in comparison to your total call volume. At Mockingbird, we only report on first-time calls because we’re trying to track new business, not current clients or people who have contacted you previously.

CallRail Call Attribution

 

CallRail has a ton of amazing features that haven’t been covered here, and they’re constantly improving the tools they offer. As an official CallRail partner, feel free to contact Mockingbird if you have any questions. We’d love to help get you started with CallRail and improve your current tracking setup.

Google’s November “Bedlam” Update

Written by

Those of us in the SEO business began noticing that our website metrics were changing in mid- to early- November, and it wasn’t until November 12 that Google confirmed that they had rolled out an unannounced update, by that point coined as the Bedlam update (no relation to BEDLAM 2020, our awesome conference.) From there, it wasn’t until early December that Google revealed why there had been such drastic changes.

 

Neural Matching

The reason for the upset has been pinned down to Google’s update implementing neural learning, a form of AI that aims to prioritize user intent. This is designed to provide users with more relevant search results. This means that some website might be receiving less traffic but higher leads, some websites might be lower across the board, and some might be higher across the board.

 

The Local Impact

Local businesses have seen some of the more significant impacts, with rankings changing drastically to reflect relevance over proximity. Spam listings and keyword-stuffed posting seem to have benefitted from the update. They are likely to be taken care of as Google smooths out the kinks of neural matching. The best way to fight this is through local optimizations and spam fighting.

 

Stabilizing Post-Bedlam

While most of the initial upheaval and “bedlam” of the update has worn off, the full impact and time frame until it’s considered the new normal is still unclear. The best way to carry on after such an event is to make sure your website is following Google’s best practices, provide relevant content, and regularly check in with your marketing team to ensure nothing’s on fire.

 

What Our Clients Should Expect

Our team here at Mockingbird has led our clients through years of Google updates. We have consistently helped them back onto their upward trends. We expect Bedlam to be no different. Still, we have been taking every step to keep our clients on the right track.

 

If you have any questions about how the update may have impacted your site, contact your account executive.

How Digital Advertising can Work With Outside Advertising

Written by

We see it all the time: lawyers come in having spent thousands of dollars on billboards and TV ads and aren’t seeing the results. They don’t want to give up their billboards but want to expand into digital advertising. Lucky for them, this is completely possible.

 

Visibility vs. Conversions

Advertising doesn’t have a singular goal, and different campaigns have different purposes. Some campaigns focus on increasing brand awareness or visibility, and some focus specifically on increasing conversions.

 

Outside Advertising

Billboards and tv ads are generally better for the former, as they can’t target specific audiences. This is beneficial since brand recognition can be a significant contributing factor to a consumer’s decision of which firm to choose. Even if they don’t need your services when they see your ad, they might remember your name when they do.

 

Digital Advertising

Digital advertising, search ads in particular, can target specific audiences to the point where your ad is only being shown to consumers in your area who you know are looking for legal services at that exact moment. If they happen to remember your name from your billboards, that could certainly help increase your chances of getting a conversion.

 

Combination

Certain forms of digital advertising, like Youtube and Display ads, work similarly to billboards and TV ads. You don’t always know who is going to see them, and they aren’t designed to increase conversions. By running a campaign of outside advertising as well as Display and Youtube ads, consumers will become aware of your brand. By sending them a targeted search ad as soon as they do need your services, you’ve almost guaranteed a conversion.

 

Mockingbird is proud of our expertise in digital advertising. We may flinch when we hear that a prospective client has been spending thousands on billboards and pennies on digital, but we are happy to design a campaign that will benefit our client without them sacrificing their billboards.  

If you would like to hear how your outside advertising can be made even more effective, contact Mockingbird today.

The Unseen Benefits of Building a New Website

Written by

It can be hard to build your website up from nothing, especially if you already had a website before. There are a number of reasons why you might have had to do so: rebranding, lost your previous domain, your last website was a train-wreck. Whatever your reason, a new domain is a great opportunity to establish your firm.

 

Google’s Honeymoon Period

One of the main benefits of a new domain is Google’s honeymoon period, where your website ranks well despite not having sufficient metrics that might have earned it. This allows a well-managed website to desperately grab and hang onto decent rankings early. 

 

The key takeaway from that should be “well-managed.” A poorly run website will do poorly, and won’t help its firm. There is nothing sadder than a website that doesn’t utilize their honeymoon period.

 

Configuring Google Search Console (GSC)

Just like how it’s easier to furnish an empty room than a room full of old furniture, it’s easier to set up GSC on a new website than on a website that has already set up a network of illogical metrics. 

 

A properly set up GSC can provide you with the most accurate and up-to-date metrics on what is and isn’t working with your website. It can tell you where there are errors and, oftentimes, how to fix them. GSC can learn from the data from a fresh website, uncorrupted by confusing configurations.

 

Rebranding Your Firm

Sometimes it’s best to take an opportunity to rebrand your firm. This can mean changing your primary practice area, your logo, or the general image you want to represent you. Us here at Mockingbird have seen our fair share of outdated websites, and are always excited when we get the chance to create a shiny new site that truly represents the lawyers it advertises. 

Building a new website can feel time-consuming and inefficient, but we encourage looking at the silver linings. Alongside the opportunities it can present, the process of building a new website has been streamlined (especially for law firms) and can be made more easily scalable, accessible, and mobile than ever before.

5 Steps to Upcycling Old Content

Written by

5 Steps to Upcycling Old Content

  1. SEO
  2. Keywords
  3. Plug-Ins
  4. Avoid Duplicate Pages
  5. Push the Pages

 

If your website has been around for a while, chances are it’s full of some pretty old content. Websites are like houses in that way: the longer you’re there, the more likely you are to have a pile of strange boxes in the back of a closet somewhere. Luckily, it’s easier to clean up your website than it is to sort through the boxes you never really unpacked after moving in. 

 

The first step to cleaning up your website is to create a spreadsheet so that you know which pages are salvageable. Some won’t be, and that’s fine. Delete those pages, kill your darlings. For the ones that can still be used as a resource, you need to determine what needs to be done to retrofit them for today’s internet. Let’s get started on that.

 

1. SEO

The easiest way to instantly improve your website is to optimize it. Read through the entire page and catch any wordy sentences or places where paragraphs can be split up. Put in headers and bulleted lists where you can. Make it as easy to read as possible.

 

2. Keywords

Language shifts, so make sure your keywords have adapted. This is as easy as reading through and making sure that no part of your piece sounds like it was written by someone who has memories of the Truman administration. 

 

3. Plug-ins

Make sure they’re all up to date. That’s it.

 

4. Avoid Duplicate Pages

When you’re updating old pages you can either update the original page or upload a new page and pause or delete the old one. Just make sure you don’t end up with duplicate pages. This damages your domain authority.

 

5. Push the Pages

There’s no point in dealing with content if you aren’t advertising it. Let people know about your work. Post your updated pages to your social media feeds and let your clients know about what you’re doing and what resources you offer. 

 

Making sure your website is up to date and providing only the best information in the resources you provide will help you build domain authority and a strong client base. It will also help you to maintain your content production without constantly producing new content.

 

If you would like help creating a content production plan, contact Mockingbird. 

Creating a Content Development Plan

Written by

A good website is like a good sandwich: it can look amazing from the outside, but if it doesn’t taste good then it’s a bad sandwich. The best way to make sure you have a good sandwich is to make sure you have the right ingredients and organize them in the right way. 

 

In case my metaphor is too wandering, content is to a website as ingredients are to a sandwich. While you can accidentally throw together an amazing sandwich, your best bet is to plan ahead.

 

Auditing The Content You Have

Every law practice has a set of required pages for its site to be an adequate resource for potential clients. These include:

 

  • A homepage
  • A contact page
  • An about page
  • Individual practice area pages
  • A resource page, whether it’s FAQ or a blog

 

Before you even consider adding extra content you need to audit your current pages. Are they optimized and well written? Do you have the basics? If you don’t, fill out your pages with the barebones.

 

On the other side of things, some websites have way too much content. You might need to prune some of it back. If there’s duplicate content or orphan pages your site could suffer. You don’t want a sandwich full of iceberg lettuce. No one likes that.

 

Adding The Content You Need

Once you have figured out what your site is missing, you can get to work adding it. This is a great opportunity to optimize your site! If your existing pages haven’t been updated since 2009, update them now! You’ll be amazed at all the plug-ins available (also, no one uses Flash anymore; get rid of any plug-ins that require Flash ASAP).  You need to make sure you have the fillings of your sandwich before you even think about condiments. 

 

Adding Extra Content

Extras normally include pages like regular blog postings, successful case results, and in-depth resources. To make sure your pages are getting you the traffic and clients you want, you need to ask yourself a few questions before beginning work:

 

  1. What types of cases do I want? You can control what type of audience visits your website through the content you produce. If you have resources in greater depth on a specific issue than any other website, people looking into that issue will find their way to your page. It might not get high traffic, but it will get the right traffic.
  2. What type of expertise are my clients looking for? You’re a lawyer, so you’re in competition with every lawyer in your practice in your area. You need to show that you can not only stand toe-to-toe with any of them, but you are also more knowledgeable than them. Write about the specifics of your practice areas, things that might not show up on the practice area page. Prove you’re an expert.
  3. What is my voice? Your voice is a vital part of your brand. Some firms put more personality in their blogs, some keep it strictly academic. You need to decide what voice you’re putting into the world and keep it consistent.

 

Once you have answered these questions about yourself, you’re ready to start writing. 

 

Consider SEO

SEO is often considered something that can be accounted for later but is really much easier to just account for now. There are ways to optimize a page that barely even impacts writing. Four things you can do to improve SEO without even trying are:

 

  1. Organizing H1s, H2s, and H3s. By setting up your headers that accurately summarize and organize your page you are letting search engines know the content and composition of the page. 
  2. Adding bullet-pointed or numbered lists. Just like with headers, lists help search engines know how you’re organizing your page. A header with a well-designed list can even create a nice featured snippet if you’re lucky.
  3. Internal linking. Linking to other pages on your site not only improves the user experience by helping them visit the rest of your website but it also really helps with SEO.
  4. Add relevant images. Images help to make your page look nicer, and relevant images with accurate alt-text are particularly appreciated by search engines.

 

If you’ve noticed that pretty much all of that advice has been used in this post, good job! Sandwich for you!

 

Getting Help

Not every law firm has the time or writing expertise to do in-house content audits or plan development. This is understandable since the law is a complicated subject with a lot riding on it. You can’t be expected to spend all your time brainstorming your next FAQ. 

Mockingbird is here to help. We are proud of content audits and development plans and will help with link building and PR campaigns to improve your website’s rankings and increase your organic traffic. If you feel like your website could be performing better, don’t hesitate to call us! Helping lawyers is what we do.

3 Things a Customer Should See When They Land on Your Site

Written by

The journey from initial search to conversion is often a long and winding one. It starts with intent, wanders through research, and eventually lands on a conversion. Your website needs to be there every step of the way and needs to show a consumer what they want to see in a law firm.

 

Ideally, the largest impression you want to make will happen while the consumer is in their research phase. If you can convince them that your firm is the most knowledgeable before they even begin shopping around you already have the upper hand. The best way to do this is by having properly set up landing pages.

 

A properly set up landing page should have three key elements, regardless of the content:

 

1. The name of your firm

    • The consumer should never visit your site and not know what site they are visiting. This leads to distrust and bad impressions. Not only will telling the consumer who you are early on help them to trust your site, but it will also help them remember the name of your firm.

 

2. Contact details

    • Having prominent contact details is like having a well-lit exit sign: just because a person doesn’t plan on using it doesn’t mean it isn’t comforting to see. By having contact details, you are showing that you have accountability and aren’t just blogging from an undisclosed location, luring unsuspecting passersby into your website to steal their cookies like some unholy child of cookie monster and a bridge troll. 

 

3. Easy navigation 

    • Easy navigation is more of a benefit to your website than to the consumer’s feeling of easy, but it is a good indicator of the latter. Having pages with internal linking and a user-friendly interface will encourage consumers to explore your website beyond their landing page. If the consumers are utilizing these features, you know that your website is well set-up for conversions. Good examples of intuitive navigation are well-designed menus, comprehensible H1s and H2s, and up to date plugins to ensure site-speeds remain high. 

 

These features are important for any website but are useless if the content on your landing pages is low quality. A meal is improved by being plated nicely, but all the nice plating in the world can’t save a bad meal. 

If you think your website needs to be improved, updates, or maintained, contact Mockingbird. We are experts in ensuring lawyers are never left with a mediocre website.