Mobile Penalty Study: Traffic up 9% on Day 1

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Yesterday marked the beginning of Google’s mobile algorithm change – and while it is scheduled to take a full week to completly roll out, we’re monitoring the results carefully at Mockingbird headquarters.

Mobile Penalty Study Methodology

We looked at data across 54 different law firm sites – 42 mobile optimized and 12 that weren’t – compared average daily mobile search traffic from the previous 8 weeks to the traffic on April 21st.  In aggregate the volume of traffic to the non mobile sites was up by 1% compared to the mobile friendly sites’ 9% lift.

The Graph

In the graph below – the blue bars are mobile friendly sites and the red bars are non mobile friendly sites.  I’ve graphed the top half (as measured in traffic) of sites in our study, because the data sets below were so low that small changes had a large impact in the % change numbers.
Mobile Day 1

 

Limitations of the Data

  • The roll-out is far from complete and we’re expecting more dramatic changes over the week.
  • Law firm traffic tends to dip over the weekends and we compared a weekday against an average that included weekends – so there may be an artificially high change that won’t get worked out until we have a full week’s worth of data.
  • A more accurate comparison will be a week’s worth of traffic once the roll-out has, well, rolled out.
  • Many law firm sites have a low volume of traffic – specifically mobile natural search traffic – so small differences can have a large impact on % changes.  This is why I aggregated all of the data to come up with the 9% number (instead of the average percentage change.)

The conclusion?  Stay tuned… this is just the beginning of what we expect to be a very bumpy ride.

Update on Google’s Upcoming Mobile Penalty

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By now, you should be well aware that April 21st is the date The Google has telegraphed for the roll-out of their upcoming Mobile penalty for non-mobile friendly sites.  (If you need to catch up, start here.) Representatives from The Google recently disclosed the following information about the upcoming changes:

  1. The change will roll out over a week – commencing April 21st.  This is a pretty typical approach for major algo updates.  (This, of course, means you should wait a week to assessing the impact.)
  2. The change is binary – you are either mobile friendly or not…  just like you can’t be a little pregnant, you can’t be a little mobile friendly.

Reminder:  if you aren’t sure if your site is mobile friendly, hurry on over to The Google’s Mobile Friendly Test Tool and feel free to panic if you don’t like what you see.  (Or at least scream at your website vendor if you’ve been paying them for anything other than hosting for the past few months).

Upcoming Google Algorithm Update – Say Goodbye to Doorway Pages

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Google announced yesterday that they will soon be releasing a ranking adjustment to address the prevalence of doorway pages and warns “sites with large and well-established doorway campaigns might see a broad impact from this change.”

Brace yourself – big things are coming. Due to the pervasiveness of spam within legal, we’re predicting this may be a bigger shakeup than Pigeon (which really only hit spectacularly flagrant local spammers) or even the upcoming mobile change.

Wait, what’s a doorway page?

In the words of Google, “doorways are sites or pages created to rank highly for specific search queries. They are bad for users because they can lead to multiple pages in user search results, where each result ends up taking the user to essentially the same destination.”

Don’t confuse doorway pages with landing pages. Landing pages provide useful, relevant information to the user whose purpose is to get users to do a certain action. Doorway pages contain irrelevant information whose only purpose is to get users to the site.

If you’re not sure if your site is full of doorway pages, Google created this handy dandy list of questions you can ask yourself (or your SEO):

  • Is the purpose to optimize for search engines and funnel visitors into the actual usable or relevant portion of your site, or are they an integral part of your site’s user experience?
  • Are the pages intended to rank on generic terms yet the content presented on the page is very specific?
  • Do the pages duplicate useful aggregations of items (locations, products, etc.) that already exist on the site for the purpose of capturing more search traffic?
  • Are these pages made solely for drawing affiliate traffic and sending users along without creating unique value in content or functionality?
  • Do these pages exist as an “island?” Are they difficult or impossible to navigate to from other parts of your site? Are links to such pages from other pages within the site or network of sites created just for search engines?

What does this mean for the legal industry?

Our guess? Big things. Although the most typical culprits of doorways are large brands and franchises, the legal industry is not only notorious for spammy SEO tactics, but also for trying to act like large brands and franchises.  Andrew Shotland of Local SEO Guide summed it up nicely when he said: “This update may be no big deal, but when I see Google use the phrase “broad impact”, I tend to get a bit paranoid.”

Our guesstimates of what might be coming:

  • Legal is rife with low quality spammy directories with nothing but doorway pages – highly possible that this adjustment negatively impacts law firm sites that rely heavily on doorways for links. (And there are tons of these sites.)
  • Lots of law firms have successfully implemented doorway pages across multiple domains. They are going to get hit – expect a reshuffling of website traffic at a rate legal hasn’t seen in a very long time.
  • Possible changes in the structure of the two remaining large legal directories directories, Avvo and FindLaw.

This may also be the long awaited fulfillment of Google’s move away from the directories and towards the small businesses that populate those directories. Of course, this has been our prognostication ~2 years and we’ve been wrong so far, but, fingers crossed.  (Think we’re crazy? We’re not alone in this sentiment — in his coverage of the doorway update, Shotland goes so far as to suggest shorting Yelp.)

Hasn’t Google been rather busy lately?

Yep. If you’re wondering if there’s something in the water at Google lately, you’re not alone. They’re penalizing doorway pages, implementing mobile-friendliness as a ranking signal in mobile search, putting everything in the knowledge graph, releasing all sorts of new tools, and more.

However, doorways aren’t a new thing, so it’s about time Google addressed the issue. Matt Cutts, infamous head of Web Spam at Google currently on leave, wrote about crappy doorway pages back in 2005. As in, the 2005 that was 10 years ago. (Note: its a good read if you’d like to see the primary spokesperson of a billion dollar company perfect the implementation of the word “asshat.”) Plus, all of Google’s actions have been consistent with their mission to provide more helpful, user-friendly search results.

Regardless of the impact of the update, we’ll keep you posted on the fallout. I don’t know about you, but I’ve got high hopes this one will be nicknamed Platypus.

LinkedIn Publishing Won’t Eat Up Your SEO Traffic (and you won’t get Google penalized either)

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Three weeks ago, Kevin O’Keefe posted a question on Facebook – the corresponding answers, of which there were 21, dug deep into SEO theories concerning duplicate content, canonicalization, rewritten summaries, excerpts, site authority and Google Panda penalties.

First, Kevin’s Question:

Anyone else looking at re-posting blog posts from your blog on LinkedIn’s publishing platform?

I could see lawyers and other professionals wanting to re-post a blog post from their blog to “LinkedIn Publishing” and — and vice versa. I see some people even advising to auto-post content from your blog to LinkedIn — though I am not certain how that is even possible, unless they are just referencing sharing versus publishing.

LinkedIn publishing content appears to be indexed by Google. That would seem to create problems with duplicate content for the lawyer’s blog, the risk being that LinkedIn’s version would outrank the blog post on a search for the matter covered in the piece.

According to some commenters, the duplicate problem was  so severe that it would likely invoke a Google penalty on a lawyer’s website. I wondered if this was true (spoiler alert – it wasn’t – but more on that later.)

First, some background on LinkedIn publishing and the dreaded duplicate penalties:

LinkedIn Publishing Background

LinkedIn’s describes their publishing platform as The Definitive Professional Publishing Platform (their words not mine) by showcasing content from influencers in the LinkedIn network. During 2014, LinkinedIn opened up publishing from a select few thought leaders  to more and more of its network.

Duplicate Content Background

As LinkedIn publishing rolled out, many SEOs raised concerns around duplicate content – simply put, would putting my blog content verbatim onto LinkedIn cause one of the following:

  1. LinkedIn, with its very strong authority, is stealing SEO traffic from my blog by utilizing my own content.
  2. The Google might see my content copied onto LinkedIn, believe the original version (known as canonical) was the LinkedIn version, further deduce my site is full of nothing but syndicated content and whack my website traffic with a duplicate content Penalty (aka Panda).

Concerns about duplicate content are exacerbated by the use (or misuse?) of canonical tags by LinkedIn. Canonical tags were specifically created to identify the original (or canonical) version of content – specifically syndicated content. LinkedIn self-servingly automatically generates those canonical tags on content in their publisher platform.  You can see the rel=”canonical” tag  highlighted below in the code for the article I published on LinkedIn, despite the fact I had just cut and pasted the content verbatim.

canonical tag Kevin’s Question

So we come back full circle to Kevin’s Question.

What does The Google do when I copy my blog posts to LinkedIn Publisher?

Let’s see what actually happens in the real world. I tested the theory that LinkedIn is stealing  SEO traffic by copying two of my recent blog posts verbatim to LinkedIn immediately after I published them.  Waited 24 hours to ensure the search engines had time to see both my blog and LinkedIn.  Then did a Google query for a phrase specific to that article and see what happens:

Findlaw canonical

What the what?  Oh LinkedIn . . . . ?  Where are you LinkedIn . . . . ?   Nothing. No mention of LinkedIn at all.  (Sidebar – the FindLaw ad is a little funny; I couldn’t help myself.) And apologies for getting a little geeky but you’ll note there’s nothing showing as suppressed results – which means that The Google hasn’t even indexed the LinkedIn page. I got the exact same results for both posts. I then rechecked the results 2 weeks later.  Same exact thing – no LinkedIn.  But perhaps, this is unique to Conrad’s specific situation.  So I ran 3 more legal blog postings from different firms.  Same results (or lack thereof).  Here’s an example of the results for content on a Chine Law Blog that appear verbatim on LinkedIn.  Note the two results at the bottom are syndicated and originally showed up as supplemental results.  But again.  No LinkedIn.  Not even in supplemental results.

china canonical

Interestingly, when I ran the test for two of Kevin’s posts he syndicated on LinkedIn, I did see LinkedIn, albeit below the original, canonical content (his blog), lumped in with all the other domains on which his content is syndicated.  (Note here that this isn’t a verbatim copy, as Kevin has changed the heading and therefore the H1 of the article.)

Untitled 5

Now, I haven’t done a comprehensive study, but so far 5 out of 5 data points tell the same story:  publishing on LinkedIn won’t cause LinkedIn to steal your traffic nor will it incur the wrath of Mountain View based Pandas. This of course, makes a ton of sense to me – – – I can’t imagine that the brainpower at The Google hasn’t figured out how to handle this very common widespread issue. Its not like syndicated content is an entirely new concept. Note that LinkedIn does aggressively push content in front of your LinkedIn network – so republishing does have real value even if that value doesn’t originate from SEO (gasp – did Conrad really just say that?). If you are still paranoid – just duplicate the experiment above for your own stuff; but as far as I’m concerned – ignore the SEO ballyhoo.

The only thing publishing on LinkedIn will do is to get your established network to read your content – which doesn’t seem like a bad idea after all.

Citations – Overlooked Boon for Legal Industry

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What is a citation?

Citations are a key determinate of your firm’s success in local search engine optimization.

Definition – mention of your business name, address, and (ideally) your phone number on webpages across the Internet. The distinguishing factor of a citation: a link to your website is not required.

Citations come in different forms. It could be a mention of your business name all by itself; a mention of your name and phone number; name, phone number and physical address; or name, phone number, physical address and website link.

The two main types of citations are structured and unstructured.

Unstructured citations are exactly how they sound – they are less formal and may only mention one of the NAP (name, address, phone number) components for your business. You will see this type of citation on blogs, in job descriptions, online news articles, etc.

Structured citations are what you see most commonly on the web. These are listings found in directories like Yelp, Citysearch, Manta, etc. We spend a lot of time at Mockingbird ensuring structured citations are listed consistently. They are the most complete representation of your business and, for the most part, the easiest to update (with some noted headaches).

Why citations are vital to your firm’s local SEO

The legal industry is arguably one of the most competitive verticals on the web. Lawyers need to utilize every tactic available, and acquiring citations is seldom done correctly if at all.

Citations are a critical component to major search engine ranking algorithms. Moz explains the different ranking components in their 2014 Local Search Ranking Factors study. Screen shot from this study below.

Local Search Ranking Factors Pie

In English: search engines pull basic business information from your website and a multitude of directories across the web in order to integrate that information into a single listing to show users. Google and Bing only want to present results that they trust are accurate. Why? Their success depends on it – sending a user to an incorrect address is the easiest way for a search engine to lose trust with that user.

So how can you build trust that your physical location is actually where you say it is? Consistent citations.

Google will trust that you are in fact a local business if your basic information, also known as NAP (name, address, phone number), is exactly the same across multiple authoritative sites and directories (think Yelp, Yellowpages, Avvo…). This helps separate the real businesses from the fake, spammy ones trying to game the system.

Let’s talk about something we all know; lawyers long for the coveted number one spot in the local pack. We can’t blame them. If you’re unfamiliar with the term local pack, it’s the group of local business listings that appears directly above the actual search results.

For example the local pack for the search term “Seattle marketing firm” looks like this:

Google Search Seattle Marketing Firm

Moz explains in their local search ranking report that external location signals (or citations) are the third most important factor used to rank businesses. If you’re wondering, the first two are on-page and link signals. Your name, address, and phone number should show up exactly the same across the web if you hope to show in local searches.

It’s an important task and something that every law firm must do.

Where to start

Starting is hard. It’s long, tedious, and frustrating work. Trust me I deal with this dirt every day.

Your first step is to choose a name, an address, and a single phone number that represents your business. Then find and edit every inaccurate listing out on the web. Tip: Keep an excel file that documents all of this information as you go. You can use this simple template we’ve created. Here are the top-tier directories and data aggregators you need to get right:

  • Acxiom
  • Factual – can’t edit
  • Infogroup
  • Localeze (Neustar)

Google trusts these sources because they are not easily polluted. Learn more about updating these main data aggregators, and the level of difficulty for each.

Top tier directories/citation opportunities

  • D&B
  • Bing Places for Business
  • Facebook
  • Foursquare
  • Google+ Local
  • LinkedIn
  • Yelp for Business

Google and people alike trust these sources and actually use them.

Low-hanging fruit (not included in Moz Local or Yext subscriptions)

  • Thumbtack
  • Yellow Pages
  • Manta
  • Angies List
  • Yellowbook
  • Kudzu
  • BBB.org
  • InsiderPages

Not the SEO savior you are searching for…

4 Citations Local Pack

Citations are not the be-all and end-all SEO solution that everyone is searching for (in case your hopes were rising). However, they could be your demise. Solid NAP consistency may be taken for granted if you have it, but if you don’t have it, you may never find yourself in that local pack.

Obligatory lawyer example

You are a personal injury attorney in NYC. Competition is cutthroat because of your practice area and geographic location.

Here’s the case. While crossing the street, an unfortunate New Yorker is struck by a taxi. Upon release from the hospital, the victim takes the obvious next step and searches for an experienced PI lawyer. He searches for “New York Personal Injury Attorney” and lands on your law firm’s listing in Google’s local pack. BOOM. All your hard work to improve your local visibility has paid off. All you have to do is pick up the phone and turn that lead into a lucrative client.

Local Pack Show Me Money

But that doesn’t happen. Instead of getting your firm’s front desk, the disgruntled New Yorker has called your old number, which is now the local UPS office. I highly doubt the victim wants legal representation from the men in brown. This is annoying, but only a slight inconvenience for him because he calls another listing from the local pack. Now your qualified lead is a client for your most loathed competitor, Joe-from-down-the-block. Don’t send clients to your competitors. That’s not good business.

The Facts

  1. Citations help your local SEO.
  2. You need proactively monitor citations for consistency.
  3. There’s a partial citation, and a complete citation – aim for the complete.
  4. It’s not easy work but it pays off.

Parting notes:

  • Evaluate the situation – https://moz.com/local/overview is a great place to start.
  • Start with your Google+ profile – fixing this is easy and will have the maximum ROI (or really ROTI).
  • Consistency over quantity – get it right before you run wild with building citations.

Go forth and take citations into your own hands. Or call us for help… that works too.

What to do When FindLaw Pulls the Plug on Your Website

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Want to see the world’s ugliest law firm website?

404 Coffman

That’s what Kendall Coffman’s FindLaw website looked like on Tuesday.  What follows demonstrates how Kendall was able to get his site (admittedly stripped down) back up and running with 21 hours.

1:27 PM Tuesday

I receive an email from Kendall.

I have been in a dispute with Findlaw for several months now, and Findlaw has decided to “take down” my website.  My site was www.sanmateobankruptcylawyer.com, and if you go there, you will see nothing except maybe error messages.

2:02 PM Phone Call

I give Kendall a call – what follows are my notes from the call:

Kendall is locked in to a long term contract with FindLaw after moving his website from a self made 1&1 website. He’s become increasingly concerned over the decline in performance of his FindLaw site – and has been in an ongoing dispute over the fees he’s being charged and the site’s underperformance. Now I think that part of Kendall’s problem is entirely exogenous to FindLaw – as the real estate market and economy have picked up, the demand for his specific practice area has declined. But, Kendall is concerned that his site was hit by Panda 2.4 in September 2011, but unfortunately FindLaw hasn’t installed Google analytics on his site – despite his bringing up the issue – so this is just conjecture at this point.  He’s also concerned the backlink package he purchased from FindLaw has resulted in low quality links which may be impacting the site negatively.  However, it seems that FindLaw has viewed his inquiries about his site’s lagging performance as an upsell opportunity.

“When I ask for help, Findlaw tries to sell me something to cause my bill to go up.”

We go over the services Kendall is receiving.

His monthly bill is $1,519.44 and includes FindLaw Premium Profile ($59.40), FindLaw Firmsite 333 C Website Package ($628.95), Findlaw FS Web Advantage Starter Plus ($348.36). At one point he was sold on blogging and added FindLaw Post Plus Firmsite and FindLaw Blog Service Starter FS ($433.60 for 2 blogs a month).

So after ongoing billing and performance conversations, without any warning, FindLaw pulled the plug on Kendall’s website. (Note that it is particularly dangerous from an SEO perspective to do this as search engines are particularly loath to send traffic to an empty, broken, dead, error page.)

2:31 PM Pull the Fire Alarm

Occasionally at the agency, we “pull the fire alarm” – essentially everyone drops everything and jumps on a project where time is of the essence.  We’ve done this in the past, when a client’s host went AWOL, we’ve done it in response to news events in the mass torts space and yesterday we pulled the fire alarm for Kendall.  The goal was very simple: get a placeholder site up as quickly as possible.  Instructions to the team:

FindLaw has pulled Kendall’s current website and it is currently returning an error. The site, unfortunately is registered to 1&1. Our immediate goal is to get a barebones website back up and running.  We’re going to launch a very simple, scaled down version TOMORROW.  On our plate: build out a  5-6 page WordPress website from existing template; hosted on WPEngine.  Redirect old pages (there are 93) to homepage.  We think Kendall does NOT own any of the content, so he is going to have to rewrite it within our shell – we’ll need to provide him with the WordPress Guide.  Kendall is sending us information on his 1&1 logins.  We do NOT think there is an existing GA account – so should probably set that up as well.

3:46 Infrastructure

Kendall sends us log-ins to 1&1 – to which his domain is registered.  Fortunately 1&1 makes it easy for us to access these records.  (Note: good thing Kendal had an initial site through 1&1 – while he doesn’t technically own his domain – a big no no – 1&1 has made it easy enough for him to control what goes on that domain. His worst case would be if his vendor actually registered the domain and owned it – which has been known to happen.)

5:25 PM Creative Done

Mockingbird Design and Development used a preferred WordPress Theme and applied an existing basic design template. Utilizing the Wayback machine they were able to view Kendall’s FindLaw site (prior to the plug being pulled) and reviewed the general layout, imagery, content map, color schemes, logo and vital content like address, phone numbers etc.

Instructions emailed to Kendall along with the site and log-ins.

I would also suggest not to edit anything if you are not sure what that edit will do. With that said, I have set up some basic menus and pages for you to see how WordPress works. Attached is a basic WordPress Editing guide. This should help you create and edit pages.
Good luck!

Below are the old and new sites.   I might be a little biased but I think the new one looks just a little better.

Kendall’s New Site:

Kendall's New WordPress Site Kendall’s New WordPress Site 

Kendall’s FindLaw Site

Kendall's FindLaw site Kendall’s FindLaw site

11:36 PM Content Loaded

Kendall has written and uploaded content into the site and sends a few requests:
  1. Replace the FindLaw tracking phone numbers with his primary number.
  2. Add a Better Business Bureau badge
  3. Change the email address on the contact form on the site.
  4. Add ApexChat functionality.

9:31 AM Wednesday

Mockingbird Design & Development completes requested changes and modifies 1&1 registrar records to point to our WP Engine hosting solution.

10:11 Site Live

21 hours after Kendall discovered that FindLaw had pulled the plug on his website – he’s back up and running. You can now see it here: site. Its admittedly a stripped down version from a content perspective; but professional, functional (responsive) and much better looking than a 404. A few search queries and it looks like the downtime hasn’t decimated his search engine performance.  Over the next hour, we finish the process of redirecting the old URL’s.

Now, because the site is built on the ubiquitous and easy to use WordPress platform, Kendall can add much of the content himself without being beholden to a vendor’s proprietary platform. And if he wants further help on it, he can contract with one of the tens of thousands of professionals who work on WordPress throughout the US.

Ruminations

I started working directly with law firms precisely because I hated seeing small businesses going through these types of horrendous experiences. This may be naively idealistic and my MBA brethren would certainly scoff, but I’d rather foot a client’s hosting bill than deliberately hurt their business by leaving them naked and flapping in the online wind.  (Granted our hosting is only $29 monthly, but I digress.)

If you are concerned about your own FindLaw site, download the FindLaw Jailbreak Guide to carefully plan your escape.

Why Most Law Firms Need Only One Domain

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respectthealgorithm

While there are a few tried and true rules when it comes to SEO, a lot of the SEO advice out there comes with an expiration date. Should you follow such advice after it “goes bad”, you could be left with a very serious stomach ache–at least when it comes to your firm’s online presence.

For the longest time SEOs and people in the business of selling domains often recommended businesses buy keyword rich domains-as many of them as possible. If you happen to be a brain injury attorney in Seattle you should buy seattlebraininjurylawyers.com (and .net and .org) for that matter, and continue to buy domains like this so that your competition doesn’t get them, and one-ups you in the the search results. Not only that, but you should use those domains to create “microsites” that can rank for competitive keywords and drive traffic to your business through multiple organic channels.

Google became wise to the game, and in 2012 Google updated its algorithm to ensure that low quality websites with exact match domains ceased to get an unfair advantage over other websites. Despite this fact, businesses continue to pour thousands of dollars into useless keyword rich domains that won’t do them a lick of good.

Recently this got especially out of control as domain sellers started aggressively marketing the new .lawyer and .attorney TLDs to attorneys.  Since that happened, we haven’t seen any instances of these new TLDs dominating the marketing landscape.  It’s simply a case of marketers preying lawyers’ lack of knowledge to sell a useless “asset”.

Why this advice used to make sense:

When it comes to ranking pages and websites, Google wants to display the most relevant and highest quality results for every search. In the early days, Google used to determine relevance by the number of relevant keywords on the page and whether or not the keywords were in the URL itself. So, if your website happened to be seattlebraininjurylawyers.com, chances are you had a leg up in the game when it came to ranking for the term “Seattle brain injury lawyers”.

Not only that, but the text that people used when linking to your site (or anchor text, as us SEOs call it) used to be a big indicator to Google as to whether a site was relevant for a particular search term. Because seattlebraininjurylawyers.com has the keywords “seattle brain injury lawyers” baked right into the domain name, and because most people often link to a website using the domain name, this would be yet another advantage for using this keyword rich domain name.

Why this advice no longer makes sense:

If there’s anything that Google doesn’t like, it’s marketers using tactics to game the system. After all, it’s pretty easy to find keyword rich domains (as of this writing seattlebraininjurylawyers.com is still available). It wasn’t long before SEOs started building “microsites”, or small websites with very little content built specifically to “win” in the search results for certain competitive queries. It’s not uncommon even today to see businesses with five different websites, all of them with boilerplate content, all of them representing the same business, despite the fact that each site brings in what would barely qualify as a trickle of search traffic.

This is a poor user experience for both searchers and prospective customers alike, which is why Google started making keyword rich domains less of a ranking factor in 2012. This doesn’t meant that you can’t get your seattlebraininjurylawyer.com website to start ranking and get organic traffic, it’s just that in order to do so you’ll need to create quality, content relevant to your audience as well as to get links from large, high authority websites. In the end, you’re going to get as much of an advantage from seattlebraininjurylawyers.com as you would from yourlawfirmname.com. Would it not be better then, for branding consistency, to use the latter rather than the former?

To review, let’s go over the DOs and DON’Ts

Domain name DOs and DON’Ts:

DON’T buy a keyword rich domain just to prevent competitors from buying them. Even if they create a site with this domain, it will still take a a lot of hard work for these sites to show up in the search results.

DON’T go on domain shopping spree. Domains seem enticingly cheap at $10.99 or less each, but if you buy 50 domains just for the sake of having them, you’re paying $549 a year for a practical return on investment of zero dollars.

DON’T create a series of keyword rich microsites to drive business. Google won’t give it to you.

DON’T change your current domain to a keyword rich domain that you’ve just purchased. For example, if you have a website at yourfirmname.com and then switch it over to seattlebraininjurylawyers.com. Our experience has shown that you’ll actually see a temporary drop in traffic, rather than a gain. Not only that, but we’ve seen no long term observable benefit for changing from a site with your firm’s name on it, to a site with practice area related keywords in the domain.

DO put all of your eggs in one basket. The great thing about having just one website, is that the website grows stronger over time. One website will attract all of the links for your business and over time will generate much more web traffic that five smaller sites ever will.

DO consolidate your domains. If you already have a whole bunch of websites out there, see what you can do to make all those domains redirect to a single domain. This will often result in a quick observable boost in traffic for the main site. Before doing so, however, make sure that the content on your smaller websites are transferred to your main website.

DO protect your brand. Consider buying the .net and .org version of your domain. If people consistently misspell your business name, it may be useful to buy a domain with the most common misspellings. This is probably not necessary unless you hear about people misspelling your website. You should also buy a domain for former business names of your firm if that name has changed as well.

Brand protection, however, can go too far. DON’T do what Michael Bloomberg did: http://domainnamewire.com/2014/11/11/john-olivers-five-nyc-domain-names-making-fun-of-michael-bloomberg/

7 Traits of Our Most Successful Clients in 2014

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Now is the time of year for legal marketing experts to cement their expert reputation by offering prognostications on the whims of Google in 2015. I thought I’d offer a different take on 2015 by highlighting the traits of 2014, common to our most successful clients.

Last year, we worked with 69 companies – from multi-national firms to part time solos. Some of them were very successful. Some of them (really) struggled. What follows are lessons gleaned from the top 15 of those firms who really nailed it last year.

They Focus on Conversion More than Marketing

(Or more accurately – they know that improving conversion is the best marketing investment you can make.)

While lawyers may not understand the concepts of canonical tags or H1s, they do immediately recognize great customer service. Further, customer service (which begins with an extremely positive intake process) is something a firm partner has direct control over.
Successful firms don’t see their front desk as a gatekeeper to the attorneys’ offices, but instead as a welcoming committee that is professional, caring, available and polite. One lawyer insists on having a prim British accent (and accompanying professionalism) at his front desk. Another (PI guy) evaluates his front desk on their ability to have the prospect agree to an in-home meeting with an attorney who is literally in a Lincoln towncar on the way to that meeting by the end of that phone call.

They Engage With Their Marketing

One of the (many) dirty little secrets about online marketing for lawyers is that our clients can usually do a better job at the hard (at least hard for us) stuff than we can. The clients we saw consistently crushing it in the search engines were very actively engaged with the hardest, most creative, least certain aspects of SEO – content development, linkbuilding and review management. These were hands on clients who leveraged their expertise, network and established position of influence with our direction to deliver very successful SEO campaigns.

They Calculate Marketing Channel Effectiveness

Our best clients calculate marketing effectiveness by channel – and not just by asking prospects “where did you find us.” Through a combination of intelligent tracking infrastructure and onboarding management, they knew their cost per client by marketing channel – enabling us to have rational, math based decisions instead of emotive, theoretical debates. In many cases, we installed this infrastructure and the internal discipline to use it in order to make these math based conversations happen.
For one client we ran two simultaneous campaigns through a creative marketing concept for two very different practice areas. Each required a $20,000 proof of concept marketing investment. One was an utter belly flop – the other a run-away success. Had we been focused on debating the genius (or lack thereof) of the marketing concept instead of the business results, nothing ever would have happened.

They Don’t Have Social Media Consultants

Very successful attorneys recognize social media for what it is: a catalyst for their own personal networking. And they know that outsourcing personal networking just doesn’t work – either online or in person. Nor did they need to hire anyone to teach them to write in 140 characters or less. They never embraced the oft-touted fallacy that social media was going to drive search rankings or that prospective clients were going to tweet out their need for a DUI lawyer or begin their divorce process by announcing on Facebook their impending nuptial demise.

They (Often) Had Never Hired an SEO

There were a sprinkling of firms we worked with that had never ever hired an SEO before and started with old, somewhat dated site. Essentially – their backlink and content profiles were so squeaky clean, just by having done nothing, that a responsive website and a little professional guidance were all they needed to take off. Note that these were firms in niche practice areas (i.e. NOT Personal Injury) in secondary geographic markets – where a combination of simple best practices and white hat implementation were all that was needed to drive significant business.

They Work the Legal Directories

2014 was the year the legal directories took a jump up – specifically Avvo, FindLaw and Nolo – all of which benefited from Google algo changes this year. Successful firms didn’t see this as competition, but instead an opportunity to be leveraged through advertising and/or engagement.

They Don’t Care About Their Ranking

Speaking of search engines – our best clients never ever talked to us about where they ranked for whatever SEO phrase most heavily stroked their personal ego. They understood how search results are personalized and that the vast majority of converting traffic comes from the long tail and local. We deliberately parted ways with a few firms who were myopically more interested in a search engine rankings instead of getting their phone to ring. (And no – these things are not necessarily correlated.)

New Years is always a good time to reassess priorities – both personal and professional – mix in some of these lessons for your firm along with your January gym membership.

Its Here – Penguin 3.0 (and Webinar for Law Firms)

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It’s been a busy weekend on the Internet. Friday, internet-dwellers became aware of a long awaited Google algorithm update, Penguin 3.0. Mockingbird Marketing will be hosting a Webinar, Tuesday, October 28th at 1:00 PDT to help you self-diagnose if Penguin 3.0 has impacted your site and what to do about it if it has. Webinar Signup: Penguin 3.0 Diagnosis for Law Firms.

Penguin Refresher Course

Google told us this was coming (we wrote about it last week), and here at Mockingbird we’ve been anxiously awaiting it’s arrival. Penguin is an algorithm update first released in 2012 that aims to put the hurt on sites with spammy backlinks. It’s a particularly interesting update because it appears that if Penguin has penalized a site, no matter how much backlink cleanup you do, the site won’t be able to recover until the next update. Considering the last update was over a year ago, a lot of sites have been sitting in limbo for a long time.

How to Tell if You’ve been Penguin-ed

We ran a quick study this morning on our clients, looking specifically at our top 20 clients with the most traffic. To see how Penguin affected our clients, we compared the natural traffic average of the four weekends prior to the natural traffic this past weekend.  If this pattern holds (and thats a big if – we’re dealing with just two days of data here) – 25% of the sites saw a increase of more than 15% and one got hammered.

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[Note: we are by no means suggesting this is 100% accurate data. Two days worth of traffic is hardly enough to perform a complete study with – but this methodology should serve you well in diagnosing the impact of Penguin 3.0 on your site’s traffic once another week or two passes.  We’ll walk you through this process step by step on the webinar.]

In any case, this is what we found:

For the most part, to our delight, our clients faired well – with a quarter seeing a large boost and only one getting hit. A few clients experienced a huge increase in traffic. Uncoincidentally, we’ve spent a ton of time cleaning up the spammy efforts of previous agencies to sanitize the backlink profiles of these sites.

To see the effect of Penguin 3.0 on your site, we recommend following the same steps:

  1. Filter your Google Analytics data to only show organic traffic.
  2. Get your average traffic for the past four weekends (or if you can wait until Friday, the past four weeks).
  3. Compare this number to your traffic this past weekend. Take it all with a grain of salt, and consider what else is going on. Did you just re-launch your site? Have you been experiencing a steady decline in traffic for a while? And also remember – your best bet is to wait for at least a week to see a clear picture.
  4. Cheer, cry, or shrug, depending on your results.

Still confused?

If you have a website and you or someone on your behalf has ever done less-than-white-hat link building, keep a close eye on your traffic. If it takes a turn for the worse, there’s a good chance you are feeling the force of this Penguin smack down.

If you want to learn if the Penguin update affected your site, tune into our Webinar Tuesday, October 28th at 1:00 PDT.