Intake Failures: Fumbling on the One Yard Line
Law Firm intake seems so straightforward and so easy. Yet most law firms leave more money on the table at this final step in the conversion process than any other. From failing to answer the phone, to data entry inconsistencies, to ponderous follow-up – law firms everywhere waste their marketing investment by failing to implement a systematic, efficient, and highly personalized approach to intake.
During this session we share the intake secrets of truly exceptional firms – highlighting the importance of Intake Management Software, uncovering obvious, yet frequently overlooked Key Performance Indicators, and showcasing where automation works (and where it fails).
If you think you are great at intake, can you answer this question – what is your phone call answer rate? If you don’t know that answer, there are probably tons of other things you don’t even know you don’t know.
Date: August 3, 2022
Time: 10:00 am PT
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