How to Manage Your Intake Like a Professional Call Center
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July 21, 2021
As the phrase goes, you only have one chance to make a first impression…. yet most law firms fail to proactively monitor, manage and coach this most vital aspect of marketing. During this video, Mockingbird will showcase how we employ Intake Monitoring software to improving this experience from both in-house staff and third-party after-hours vendors. Learn how to manage your intake staff with the software Nordstrom uses to deliver an exceptional experience for people calling in.